Assistant Manager – Client Support Operations

J-K Network Services; Muntinlupa; On-site; PHP 669,600 - 781,200; Full time

Benefits offered by this job

HMO for Employee and 2 Dependents (On Day 1)

Quarterly performance bonus

Outstanding career development opportunities

15% Night Differential

24 Leaves Annually

Job summary

A leading BPO provider in the Philippines is seeking an experienced Assistant Manager to improve processes and team performance. The ideal candidate will have a Bachelor's degree and at least 5 years of customer service experience, including team leadership. Responsibilities include coaching staff, ensuring adherence to policies, and implementing feedback for continuous improvement. The position is onsite in Taguig City, with a salary range of Php 60,000 to Php 70,000 and attractive benefits including health insurance and performance bonuses.

Qualifications

• Bachelor Degree Holder.
• At least 5 years minimum BPO experience in customer service.
• At least 5 years minimum handling a team for customer service accounts.
• Amenable to work in shifting schedules.
• Amenable to work onsite.

Responsibilities

• Improve processes by identifying inefficiencies and simplifying workflows.
• Support the use of technology and new tools to improve service delivery.
• Provide coaching and training for agents and team leaders.
• Track performance metrics and ensure policy compliance.
• Review customer feedback and implement improvements.

Skills

Customer service experience

Team management

Process improvement

Coaching and training

Education

Bachelor Degree

Job description

COMPANY PROFILE

With 18 years of industry experience, the company offers a wide range of BPO services supported by state-of-the-art facilities in prime Manila locations. It is known for delivering reliable, high-quality solutions tailored to meet diverse business needs.

Position

Assistant Manager

Company Industry

BPO Company

Work Location

Taguig City

Work Schedule

Shifting schedules

Salary

Php 60,000 - Php 70,000

Work Set Up

Work onsite

BENEFITS

• HMO for Employee and 2 Dependents (On Day 1)
• Quarterly performance bonus
• Outstanding career development opportunities
• 15% Night Differential
• 24 Leaves Annually

JOB REQUIREMENTS

• Bachelor Degree Holder
• At least 5 years minimum BPO experience in customer service
• At least 5 years minimum handling a team for customer service accounts
• Amenable to work in shifting schedules
• Amenable to work onsite

JOB RESPONSIBILITIES

• Improve processes by identifying inefficiencies, simplifying workflows, and standardizing procedures.
• Support the use of technology and new tools such as automation, AI, and analytics to improve service delivery.
• Provide coaching, training, and skill development programs for agents and team leaders.
• Track performance metrics, ensure policy compliance, and drive continuous service improvement.
• Review customer feedback, implement improvements, and promote a customer-focused culture.

Look for Ms. Riva

RECRUITMENT PROCESS (ONLINE OR FACE TO FACE)

• Initial Interview
• Final Interview
• Job Offer