ASSISTANT HOTEL MANAGER

Cevio Hotel Corporation; Tacloban; On-site; PHP 670,000 - 1,004,000; Full time

Job summary

Cevio Hotel Corporation is seeking an experienced Hotel Operations Manager to oversee daily activities across Front Office, Housekeeping, F&B, Engineering, and Guest Services. You will ensure service standards, coach department heads, and drive guest satisfaction in a 4-star environment.

The ideal candidate holds a bachelor's degree in hospitality and has 3–5 years in hotel operations with 1–2 years in supervision, plus strong leadership and financial awareness.

Qualifications

• Bachelor’s degree in hospitality or related field.
• 3–5 years in hotel operations; 1–2 years in supervision.
• Experience in a 4-star hotel, resort, or full-service property preferred.
• Strong knowledge of Front Office, Housekeeping, F&B, Engineering and Guest Services.
• Ability to manage daily operations and ensure service standards.
• Proven leadership to supervise and coach department heads.
• Excellent guest relations, service recovery and complaint handling.
• Ability to monitor performance, labor costs, and expenses.
• Familiarity with hotel PMS, reservations platforms and related software.
• Knowledge of safety, sanitation and regulatory requirements.
• Willing to work shifts, weekends, holidays and extended hours.
• Professional appearance and commitment to guest satisfaction.

Responsibilities

• Assist in managing daily hotel operations and ensure SOP compliance.
• Coordinate with department heads to deliver seamless service.
• Monitor occupancy, productivity and cost-control measures.
• Lead, coach and develop department heads and staff.
• Address guest concerns professionally and promptly.
• Ensure adherence to safety and sanitation procedures.
• Oversee Front Office, Housekeeping, F&B, Engineering and Guest Services.

Skills

Leadership

Guest relations

Communication

Operations management

Budgeting & cost control

Hotel PMS knowledge

Compliance & safety

Reservation platforms

Team development

Cross-functional coordination

Education

Bachelor’s degree in Hospitality Management or related field

Tools

PMS software

Reservation platforms

Job description

• Bachelor’s degree in Hospitality Management, Hotel and Restaurant Management, Tourism Management, or a related field.

• Minimum of 3–5 years of experience in hotel operations, with at least 1–2 years in a supervisory or managerial position.

• Experience in a 4-star hotel, resort, or full-service hospitality establishment is highly preferred.

• Strong knowledge of hotel operations, including Front Office, Housekeeping, Food and Beverage, Engineering, and Guest Services.

• Demonstrated ability to assist in managing daily hotel operations and ensure compliance with established service standards and operating procedures.

• Excellent leadership skills with the ability to supervise, coach, motivate, and develop department heads and team members.

• Strong knowledge of guest relations, service recovery, complaint resolution, and customer satisfaction management.

• Ability to monitor operational performance, departmental productivity, labor costs, and operating expenses.

• Knowledge of hotel budgeting, revenue management, occupancy performance, and cost-control procedures is an advantage.

• Excellent communication, interpersonal, organizational, and decision-making skills.

• Ability to handle operational issues, emergencies, and guest concerns professionally and efficiently.

• Knowledge of hotel property management systems (PMS), reservation platforms, and other hospitality-related software.

• Familiarity with hotel safety standards, emergency procedures, sanitation, and applicable labor and hospitality regulations.

• Ability to coordinate effectively with department heads to ensure seamless hotel operations and consistent service delivery.

• Highly organized, results-oriented, detail-focused, and capable of working under pressure.

• Willing to work on shifting schedules, weekends, holidays, and extended hours when operationally required.

• Professional appearance, integrity, accountability, and a strong commitment to guest satisfaction and service excellence.