In-Room Dining Assistant Manager

Mandarin Oriental; Manila; On-site; PHP 390,600 - 558,000; Full time

Benefits offered by this job

Learning & Development programs

MOstay benefits for lodging

Health and Wellness programs

Job summary

Mandarin Oriental is seeking an In-Room Dining Assistant Manager for its upcoming luxury hotel in Manila, set to open in 2026. This pivotal role supports daily operations, ensuring the delivery of exceptional service in line with luxurious hospitality standards.

The ideal candidate will have a diploma in Hospitality Management and 2-3 years of supervisory experience in luxury hotel operations. This position offers competitive benefits and a unique opportunity to be part of a committed pre-opening team.

Qualifications

• 2-3 years experience in a supervisory role in Food & Beverage operations.
• Good understanding of luxury service standards.
• Fluent in English; additional languages are a plus.

Responsibilities

• Oversee daily operations of In-Room Dining.
• Ensure exceptional service delivery.
• Assist in managing the departmental operational budget.

Skills

Interpersonal skills

Leadership

Communication

Attention to detail

Education

Diploma or Degree in Hospitality Management

Job description

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Makati is an upcoming 5-star luxury hotel set within the lush Ayala Triangle Gardens, at the prestigious corner of Paseo de Roxas and Makati Avenue. Scheduled to open in 2026, this landmark development will feature 275 elegantly appointed guestrooms and suites, offering a refined blend of contemporary design and timeless sophistication. Guests will enjoy an exceptional array of world‑class amenities, including a curated selection of restaurants, a stylish bar, a serene pool area, and the brand’s signature spa. Designed to be a sanctuary in the heart of the city, the hotel promises an elevated experience for both leisure and business travelers seeking comfort, excellence, and distinction in Manila.

The Role

The In‑Room Dining Assistant Manager supports the In‑Room Dining Manager in overseeing the daily operations of the department, ensuring exceptional service delivery in line with Mandarin Oriental’s Legendary Quality Experiences (LQE). This role assists in driving operational excellence, maximizing revenue and profitability, and developing a high‑performing team while ensuring the highest levels of guest satisfaction and service standards at Mandarin Oriental, Makati, Manila.

Key Responsibilities

Operational Excellence

• Support the company’s philosophy and culture by consistently applying the Pillars of Legendary Quality Experiences (LQE) in all service interactions.
• Assist in ensuring that grooming and presentation standards are consistently maintained by all colleagues.
• Support the development and continuous improvement of the In‑Room Dining Operations Manual, including policies, procedures, and service standards.
• Monitor guest satisfaction and take immediate action to resolve concerns during the dining experience.
• Ensure guests receive efficient, personalized, and professional service at all times.
• Coordinate closely with Housekeeping, Kitchen, Engineering, Purchasing, Stewarding, and Beverage teams to ensure seamless operations.
• Assist in ensuring consistency in food quality, presentation, and timely delivery of orders.
• Promote the identity and concept of In‑Room Dining, enhancing personalized guest experiences.
• Provide recommendations to improve operational efficiency, service standards, and guest satisfaction.
• Support the conduct of daily briefings and departmental meetings to communicate updates, priorities, and guest feedback.
• Stay informed of competitor practices and industry trends.
• Ensure compliance with health, safety, hygiene, and fire regulations.
• Assist in reviewing store requisitions and controlling costs while maintaining service standards.
• Ensure beverage service standards are consistently upheld.

Financial Management

• Assist in managing the departmental operational budget, ensuring costs are controlled and aligned with business objectives.
• Support initiatives to increase revenue through upselling, menu knowledge, and service excellence.
• Contribute to maximizing profitability by balancing revenue growth and cost efficiency.

Sales and Marketing

• Identify market trends and guest preferences together with the Food & Beverage Manager.
• Participate in promotional activities and initiatives to enhance the visibility and profitability of In‑Room Dining.
• Support efforts to increase revenue and improve guest engagement.
• Share creative ideas to enhance the In‑Room Dining concept and guest experience.
• Maintain strong knowledge of hotel services and offerings to effectively promote cross‑selling opportunities.

People & Culture

• Assist in preparing staff schedules to ensure adequate coverage and service quality.
• Ensure colleagues report to duty punctually, maintaining proper grooming and uniform standards.
• Support the development of a motivated and high‑performing team by focusing on colleague welfare, training, and engagement.
• Ensure colleagues understand and adhere to hotel policies, procedures, and service standards.
• Support performance management activities, including coaching and appraisals.
• Assist in coordinating orientation programs for new team members.
• Encourage participation in training and development programs.
• Support recruitment efforts in coordination with the Food & Beverage Manager and Human Resources.
• Ensure all colleagues deliver courteous, professional, and consistent service.

Administrative Responsibilities

• Ensure departmental reports, schedules, menus, logbooks, and guest feedback records are completed accurately and on time.
• Maintain proper documentation, including guest history records and correspondence.
• Ensure proper requisitioning and control of supplies.
• Attend meetings and briefings as required by Hotel Management.
• Adapt to operational changes within the Food & Beverage function as needed.

Periodic Responsibilities

• Prepare weekly duty rosters in alignment with operational requirements.

Additional Responsibilities

• Carry out any other reasonable duties as assigned by the In‑Room Dining Manager, Assistant F&B Manager, or F&B Manager.
• Liaise with Human Resources regarding departmental training and development needs.
• Manage and follow up on guest correspondence in a timely and professional manner.

Qualifications & Experience

• Diploma or Degree in Hospitality Management or a related field preferred.
• Minimum of 2–3 years’ experience in a supervisory role within In‑Room Dining or Food & Beverage operations in a luxury hotel.
• Good understanding of In‑Room Dining operations and luxury service standards.
• Strong interpersonal, leadership, and communication skills.
• Ability to work in a fast‑paced environment with strong attention to detail.
• Basic financial awareness with the ability to support cost control and revenue generation.
• Professional grooming and demeanor aligned with luxury hospitality standards.
• Flexible with working hours, including evenings, weekends, and holidays.
• Fluency in English; additional languages are an advantage.

Why Join Us?

Mandarin Oriental offers a world‑class environment where your expertise, creativity, and leadership will shape the legacy of our return to Manila. You will be part of a dynamic pre‑opening team committed to excellence, innovation, and authentic Asian hospitality.

Our Commitment To You

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Health & Colleague Wellness. Finding the right work‑life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

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