Outlet Manager

Mandarin Oriental; Manila; On-site; PHP 1,841,620 - 2,762,430; Full time

Benefits offered by this job

Complimentary nights and attractive rates on rooms

Structured learning and development programs

Variety of health benefits and wellness programs

Job summary

Mandarin Oriental in Manila is seeking an Outlet Manager for its upcoming luxury hotel set to open in 2026. This role includes overseeing all aspects of the food and beverage outlet's pre-opening preparations and ongoing operations, ensuring exceptional guest experiences and operational excellence. The ideal candidate will have a degree in Hospitality Management with 2–3 years of relevant experience in luxury hotels, strong leadership and financial management skills, and excellent communication abilities in English. A commitment to service excellence is essential.

Qualifications

• Minimum 2–3 years of experience in food and beverage operations within a luxury or five-star hotel.
• Strong financial acumen with budgeting, cost control and inventory management experience.
• Excellent communication skills in English; additional languages are an advantage.

Responsibilities

• Lead all pre-opening activities for the assigned outlet ensuring operational readiness.
• Oversee daily operations, ensuring highest levels of service quality and cleanliness.
• Manage outlet revenue, costs and profitability in line with departmental budgets and KPIs.

Skills

Leadership and team management

Financial acumen

Customer service excellence

Operational readiness

Strong communication skills

Education

Bachelor’s degree in Hospitality Management

Job description

Mandarin Oriental, Makati – Outlet Manager

Mandarin Oriental is an award‑winning hotel operator. The upcoming 5‑star luxury hotel set within the Ayala Triangle Gardens will open in 2026. The hotel will feature 276 guestrooms and suites, world‑class amenities, restaurants, bar, pool and spa.

The Role

The Outlet Manager is responsible for the pre‑opening preparation, launch and ongoing operation of the assigned food and beverage outlet. The role ensures exceptional guest experiences, operational excellence, financial performance and alignment with Mandarin Oriental’s service philosophy. The manager leads, trains and inspires the outlet team while working closely with the Food & Beverage Manager and the pre‑opening task force.

Key Responsibilities

Pre‑Opening Responsibilities

• Lead all pre‑opening activities for the assigned outlet including outlet setup, layout validation and operational readiness.
• Develop SOPs, service sequences and training materials in line with Mandarin Oriental standards.
• Recruit, onboard and train outlet colleagues.
• Participate in menu engineering, wine & beverage selection and pricing strategies in collaboration with Culinary, Finance and the F&B Manager.
• Support procurement, inventory setup and par level definition for all supplies and equipment.
• Conduct mock services, soft openings and service rehearsals to ensure flawless opening execution.

Operations & Guest Experience

• Oversee daily operations, ensuring highest levels of service quality, cleanliness and presentation.
• Engage with guests personally, anticipating needs, resolving concerns swiftly and creating memorable experiences.
• Ensure consistent adherence to brand standards, service rituals and Forbes/LQA quality benchmarks.
• Maintain strong product knowledge of food, beverages, promotions and outlet concepts.

Leadership & People Management

• Lead by example, fostering a culture of excellence, trust and genuine care.
• Schedule, supervise, coach and evaluate outlet colleagues for optimal performance and engagement.
• Conduct regular training, performance conversations and talent development discussions.
• Promote teamwork, accountability and compliance with hotel policies and code of conduct.

Financial & Administrative Control

• Manage outlet revenue, costs and profitability in line with departmental budgets and KPIs.
• Monitor daily sales, labor costs and operating expenses and implement corrective actions as needed.
• Ensure accurate cash handling, POS usage, inventory control and stock reconciliation.
• Prepare operational reports and forecasts as required by the F&B Manager.

Health, Safety & Compliance

• Ensure full compliance with food safety, hygiene, sanitation and local regulatory requirements.
• Implement and monitor health & safety standards during pre‑opening and daily operations.
• Conduct regular outlet inspections and risk assessments.

Qualifications & Experience

• Bachelor’s degree or diploma in Hospitality Management or related field preferred.
• Minimum 2–3 years of experience in food and beverage operations within a luxury or five‑star hotel.
• Prior pre‑opening experience highly desirable.
• Proven leadership experience managing diverse service teams.
• Strong financial acumen with budgeting, cost control and inventory management experience.
• Excellent communication skills in English; additional languages are an advantage.

Competencies

• Passion for luxury hospitality and service excellence.
• Strong organizational and problem‑solving skills.
• High attention to detail and ability to multitask in a fast‑paced environment.
• Calm, confident and professional demeanor.
• Ability to build strong working relationships across departments.
• Alignment with Mandarin Oriental values: The Exceptional, Growth, Teamwork, Respect and Responsibility.

Why Join Us

Mandarin Oriental offers a world‑class environment where your expertise, creativity and leadership will shape the legacy of our return to Manila. You will be part of a dynamic pre‑opening team committed to excellence, innovation and authentic Asian hospitality.

Our Commitment To You

• Learning & Development: Structured programs for all career stages.
• MOstay: Complimentary nights and attractive rates on rooms for you and your loved ones.
• Health & Colleague Wellness: Variety of health benefits and wellness programmes for all colleagues globally.