Assistant Outlet Manager - Longbar

Raffles Hotels & Resorts; Makati; On-site; PHP 420,000 - 720,000; Full time

Job summary

Raffles Makati in Manila's premier financial district seeks a Bar Operations Supervisor to assist the Outlet Manager with daily bar operations, ensure service accuracy and product consistency, and uphold luxury standards. You will deliver exceptional guest service, foster strong employee relations between service, kitchen and dining rooms, and lead recruitment, interviewing and hiring of team members.

Proficiency in Opera and Microsoft Office, plus familiarity with hotel loyalty programs, is

Qualifications

• Degree in Hospitality Management or related field is an advantage.
• Minimum of five years in bar operations within a luxury hotel preferred.
• Demonstrates leadership, guest service orientation and ability to inspire colleagues.
• Proficient in Opera, Microsoft Office and hotel loyalty programs.

Responsibilities

• Supervises and assists the Outlet Manager with bar operations and product consistency.
• Provides exceptional service and fosters good relations between service, kitchen and dining rooms; leads recruitment and hiring.
• Ensures all corporate, regional and local standards of operating policies and procedures are adhered to.

Skills

Leadership

Guest service

Team recruitment and hiring

Education

Hospitality Management degree

Tools

Opera

Microsoft Office

Hotel loyalty programs

Job description

Job Description:

Company Description

Raffles Makati is a luxurious retreat in the heart of Manila’s financial district, offering 32 elegantly appointed suites with floor-to-ceiling windows showcasing breathtaking city views.

Since its opening in 2012, it has become a distinguished hub for art, literature, and culture, located near the Zuellig Building and Ayala Museum. Guests experience legendary Raffles hospitality, complemented by exceptional service from Raffles Butlers.

Conveniently accessible from Manila Ninoy Aquino International Airport, Raffles Makati is a seamless blend of heritage, sophistication, and modern elegance.

Job Description

• Supervises and assists the Outlet Manager with bar operations, such as inspecting and maintaining accurate service and consistency of products.
• Provides exceptional service to guests, promotes and maintains good employee relations between service kitchen and dining room, and leads in recruiting, interviewing, and hiring team members.
• Ensures all corporate, regional, and local hotel standards of operating policies and procedures are adhered to.

Qualifications

• A degree in Hospitality Management or a related field is an advantage.
• A minimum of five (5) years of experience in bar operations within a luxury hotel is preferred.
• Demonstrates exceptional leadership, strong guest service orientation, and the ability to inspire colleagues to deliver service excellence.
• Proficient in Opera, Microsoft Office applications, and hotel loyalty programs.