Assistant Manager - Retirement Services (MOA Pasay) | Onsite

TASQ Staffing Solutions; Pasay; On-site; PHP 334,800 - 558,000; Full time

Job summary

A staffing solutions company is looking for an Operations Manager in Pasay, Philippines. The candidate must have at least 2 years of experience in Retirement Services and team management. Responsibilities include coaching team members, managing processes, and ensuring compliance with policies. This role is onsite and requires a collaborative approach in team and client interactions for operational excellence.

Qualifications

• Minimum 2 years of experience in Retirement Services in a similar capacity.
• Minimum 2 years of people/team management experience.

Responsibilities

• Manage the process and improve as needed.
• Coach and provide feedback to team members.
• Assist new hires for quick productivity.
• Handle escalations effectively.
• Provide process and system inputs.
• Client interaction as required.

Education

Finished at least 2 years in college without any back subjects

Job description

Work Setup: Onsite (MOA Pasay)

Function: Operations

Required Educational Attainment: Finished at least 2 years in college without any back subjects

Required Experience:

• At least 2 years of experience in Retirement Services in a similar capacity
• At least 2 years of people/team management experience

Responsibilities:

• Manage the process and take corrective steps where necessary or make incremental improvements
• Provide coaching and feedback to team members to enable them to improve their performance
• Assist new hires such that they are productive on the floor in the shortest possible time frame
• Handle escalations
• Provide inputs on process and system to the team members
• Client Interaction, where required at the level of Supervisors
• Ensure compliance with internal policies and procedures, external regulations and information security standards