Senior Team Lead, US Retirement Services

EXL Talent Acquisition Team; Pasay; On-site; PHP 781,000 - 1,060,000; Full time

Job summary

EXL Talent Acquisition Team is seeking a Business Leader for Leadership and Management in MOA, Pasay. The ideal candidate will own team performance, drive timely resolutions, and ensure courteous service per quality guidelines while coordinating with onshore departments for process improvements.

The role requires 6–9 years of supervisory BPO experience, preferably in insurance processes, with a strong background in handling US retirements.

Qualifications

• Experience handling US Retirement processes for 2+ years.
• Supervisory experience in a BPO environment.

Responsibilities

• Meet SLA targets and drive team performance.
• Manage team, monitor transactions and productivity.
• Engage employees and ensure compliance with policies and regulations.
• Report management metrics and provide oversight.
• Promote quality initiatives and drive continuous improvement.
• Foster teamwork and professional development.

Skills

US Retirement Process

Education

College graduate

Job description

EXL Talent Acquisition Team is seeking a Business Leader for Leadership and Management in MOA, Pasay. The ideal candidate will own team performance, drive timely resolutions, and ensure courteous service per quality guidelines while coordinating with onshore departments for process improvements.

The role requires 6–9 years of supervisory BPO experience, preferably in insurance processes, with a strong background in handling US retirements.