Assistant Manager

Recruitify_HR; Quezon City; On-site; PHP 279,000 - 390,600; Full time

Job summary

A customer service firm is seeking a professional for their Quezon City office to provide exceptional online support. The ideal candidate will have 3–5 years of experience in customer service and a Bachelor's degree in a relevant field. Responsibilities include managing customer inquiries, maintaining records, and collaborating with the team to enhance service quality. This is a remote position requiring excellent communication skills, problem-solving abilities, and a positive attitude.

Qualifications

• 3–5 years of experience in customer service or related roles.
• Strong communication skills, empathy, patience, and a positive attitude.
• Ability to handle multiple tasks while maintaining professionalism.

Responsibilities

• Provide exceptional customer service through various online channels.
• Handle customer inquiries, complaints, and support requests.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to improve service delivery.

Skills

Proficient in English

Strong customer service skills

Excellent scheduling abilities

Effective problem-solving skills

Education

Bachelor’s degree in a relevant field

Job description

Description

• Provide exceptional customer service through various online channels, including email and live chat.
• Handle customer inquiries, complaints, and support requests effectively and efficiently.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to improve service delivery and customer satisfaction.
• Assist in scheduling appointments and follow-ups as required.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred.
• Experience Level: 3–5 years of experience in customer service or related roles.
• Skills and Competencies: Proficient in English, strong customer service skills, excellent scheduling abilities, and effective problem‑solving skills.
• Qualities and Traits: Strong communication skills, empathy, patience, and a positive attitude.
• Responsibilities and Duties: Ability to handle multiple tasks while maintaining professionalism.
• Working Conditions: Comfortable working in a remote environment with flexible hours.