Customer Service Manager

LaVie Resort and Casino; Manila; On-site; PHP 335,000 - 580,000; Full time

Benefits offered by this job

13th Month Pay

Pag-Ibig Fund

Accidental Death & Dismemberment Insurance

Disability Insurance

Life Insurance

Supplemental Life Insurance

HMO

Company Equipment

Employee Discount

Free Meals

Gym Membership

Job summary

A leading resort and casino in Manila is looking for a Customer Service Manager to oversee daily operations and communicate objectives to staff. The role requires 1-3 years of experience and a Bachelor's degree. Additional benefits include health insurance, gym membership, and employee discounts.

Qualifications

• 1-3 years of experience in customer service management.
• Ability to communicate effectively with team members and upper management.
• Bachelor's degree required.

Responsibilities

• Oversee the daily operations of the customer service department.
• Communicate customer service objectives to representatives.
• Compile data to assess departmental progress.

Skills

Customer service leadership

Operations oversight

Team coordination

Communication skills

Education

Bachelor's degree

Job description

On-site - Manila 1-3 Yrs Exp Bachelor Full-time

Job Description

• Responsible for overseeing the daily operations of the customer service department. Their duties include communicating customer service objectives to Customer Service Representatives and other department personnel, compiling data to make assessments of their department’s progress and coordinating with upper management to find ways to enhance their customer service objectives among their employees.

Government Mandated Benefits

• 13th Month Pay
• Pag-Ibig Fund

Insurance Health & Wellness

• Accidental Death & Dismemberment Insurance
• Disability Insurance
• Life Insurance
• Supplemental Life Insurance
• HMO

Other Benefits

• Company Equipment
• Employee Discount
• Free Meals
• Gym Membership