Assistant Hotel Manager/Assistant Resident Master

Koko Global Hospitality (Philipines) Co., Ltd.; Tagaytay; On-site; PHP 502,000 - 781,000; Full time

Benefits offered by this job

6 working days / Week

Meal allowance

Service Charge

Statutory Benefits

Leave Benefit

Job summary

Koko Global Hospitality (Philipines) Co., Ltd. is seeking an operations leader to oversee daily Front Office, Housekeeping and Maintenance, ensuring flawless execution of SOPs and brand standards across the property.

The role emphasizes team leadership, training, scheduling, guest satisfaction, and collaboration with HQ on revenue strategies, with emphasis on flexible hours and a strong service mindset.

Qualifications

• Minimum 4+ years in Front Office / Guest Services (Hotel/Hospitality industry).
• Supervisory experience is a strong plus.
• Proven ability to lead, prioritize tasks, and motivate both full-time and part-time staff.
• Good command of spoken and written English.
• Energetic, result-oriented, detail-oriented with a strong service mindset and positive attitude.
• Able to work flexible hours and shifts as needed.

Responsibilities

• Oversee Front Office, Housekeeping, and Maintenance operations to ensure SOPs and brand standards.
• Lead, train, and motivate the team, manage schedules, performance reviews, and daily workflow.
• Drive guest satisfaction, handle escalated feedback and complaints, and enforce safety procedures.
• Utilize selling techniques to boost room sales and upsell services.
• Assist HQ with revenue and marketing strategies.
• Ensure adherence to cash handling, grooming standards, and property cleanliness.

Skills

Front Office

Guest Services

Leadership

Team supervision

English

Job description

About the role

This is an operations leadership position overseeing daily Front Office, Housekeeping, and Maintenance operations to ensure flawless execution of standard operating procedures and brand standards.

Key responsibilities

• Oversee daily Front Office, Housekeeping, and Maintenance operations to ensure flawless execution of SOPs and brand standards

• Lead, train, and motivate the team, managing work schedules, performance reviews, and daily workflow to maintain high service quality

• Drive guest satisfaction, handle escalated feedback and complaints, and enforce safety and emergency procedures

• Utilize proven selling techniques to boost room sales and upsell services

• Assist HQ with revenue and marketing strategies

• Ensure strict adherence to cash handling, credit policies, grooming standards, and overall property cleanliness

About you

• Minimum 4+ years in Front Office / Guest Services (Hotel/Hospitality industry)

• Supervisory experience is a strong plus

• Proven ability to lead, prioritize tasks, and motivate both full-time and part-time staff

• Good command of spoken and written English

• Energetic, result-oriented, attentive to detail, with a strong service mind and positive attitude

• Able to work flexible hours and shifts as needed

Benefits

• 6 working days / Week

• Meal allowance

• Service Charge

• Statutory Benefits

• Leave Benefit