Assistant Front Office Manager

Shangri-La Group; Manila; On-site; PHP 600,000 - 900,000; Full time

Job summary

Shangri-La The Fort, Manila is seeking an Assistant Front Office Manager to support guest services and supervise the Front Office team under the Front Office Manager. You will help ensure seamless check‑in/out, inquiries handling, and service excellence across the lobby and reception areas.

Ideal candidates bring a minimum of five years in a luxury hotel front office, strong leadership, and proficiency in Opera and Microsoft Office, with excellent written and spoken communication.

Qualifications

• Minimum 5 years experience in a luxury hotel in front office management.
• Strong background in Front Office operations.
• Proficient in Opera and Microsoft Office.
• Excellent written and verbal communication skills.
• Self-starter with leadership and team management abilities.

Responsibilities

• Provide guest services, supervision and leadership in Front Office as directed by management.
• Assist Front Office Manager in maintaining service standards and guest satisfaction.
• Coordinate with other departments to ensure smooth operations.
• Lead and motivate front desk staff to deliver exceptional service.

Skills

Front Office operations

Leadership

Team leadership

Written communication

Verbal communication

Self-starter

Tools

Opera PMS

Microsoft Office

Job description

Job Description:

Shangri-La The Fort, Manila

Shangri-La The Fort, Manila is located within Fort Bonifacio, a former military base and city centre. With 60 storeys high, the complex is comprised of 576 hotel guestrooms and, 97 hotel residences and 98 exclusive Horizon Homes, the high rise building is a Manila landmark. The new hotel complements the company’s five existing properties in the Philippines.

The mixed‑use business, residential and retail tower is located along 5th Avenue and 30th Street, within the new, fast‑developing Taguig business district. It is a 30‑minute drive from the Ninoy Aquino International Airport, and is also close to the Manila Golf Club and Manila Polo Club, 10 minutes from Makati district, the capital’s financial, cultural and entertainment hub with first‑class shopping malls.

Duties

The Assistant Front Office Manager together with the Front Office Manager provides guest services as well as supervision, direction and leadership in the Front Office in accordance with the objectives, performance and quality standards established by Shangri-La at the Fort, Manila.

Responsibilities

• Preferably with at least 5 years experience in a luxurios hotel in the same capacity
• Preferably has strong background in Front Office operations
• Preferably well-versed in Opera and Microsoft Office applications
• Preferably with excellent in written & communications skills
• A self starter, motivator and a great team leader
• Has strong leadership skills