Lux Front Office Lead — Guest Experience

Shangri-La Group; Manila; On-site; PHP 600,000 - 900,000; Full time

Job summary

Shangri-La The Fort, Manila is seeking an Assistant Front Office Manager to support guest services and supervise the Front Office team under the Front Office Manager. You will help ensure seamless check‑in/out, inquiries handling, and service excellence across the lobby and reception areas.

Ideal candidates bring a minimum of five years in a luxury hotel front office, strong leadership, and proficiency in Opera and Microsoft Office, with excellent written and spoken communication.

Qualifications

• Minimum 5 years experience in a luxury hotel in front office management.
• Strong background in Front Office operations.
• Proficient in Opera and Microsoft Office.
• Excellent written and verbal communication skills.
• Self-starter with leadership and team management abilities.

Responsibilities

• Provide guest services, supervision and leadership in Front Office as directed by management.
• Assist Front Office Manager in maintaining service standards and guest satisfaction.
• Coordinate with other departments to ensure smooth operations.
• Lead and motivate front desk staff to deliver exceptional service.

Skills

Front Office operations

Leadership

Team leadership

Written communication

Verbal communication

Self-starter

Tools

Opera PMS

Microsoft Office

Job description

Shangri-La The Fort, Manila is seeking an Assistant Front Office Manager to support guest services and supervise the Front Office team under the Front Office Manager. You will help ensure seamless check‑in/out, inquiries handling, and service excellence across the lobby and reception areas.

Ideal candidates bring a minimum of five years in a luxury hotel front office, strong leadership, and proficiency in Opera and Microsoft Office, with excellent written and spoken communication.