Experienced Professionals

Security Bank; Jaro; Presencial; PHP 600.000 - 900.000; Jornada completa

Descripción de la vacante

Security Bank is seeking a Branch Channel Manager in the Philippines to oversee daily branch operations and drive channel performance. The role focuses on service excellence, KYC compliance, and cross-selling through in-branch activities while maintaining adherence to banking regulations.

The ideal candidate has 3-4 years in branch/channel roles, a relevant Bachelor's degree, and strong leadership, negotiation, and communication skills to manage staff and ensure profitability.

Formación

• 3-4 years of experience in branch/channel roles.
• Bachelor's Degree in Business Studies/Administration/Management, Commerce, Economics, Finance/Accountancy/Banking, Marketing.
• Knowledge of general banking laws and branch management.

Responsabilidades

• Supervises branch operations and ensures service standards.
• Manages client onboarding and KYC compliance.
• Leads sales activities and cross-sells financial products.
• Oversees risk controls, audit, and fraud prevention.
• Monitors branch performance metrics and staff development.
• Ensures adherence to policies and regulatory requirements.
• Coordinates with area/regional leadership for market activities.

Conocimientos

Leadership

Banking Knowledge

Sales & Negotiation

Interpersonal Skills

Communication

Educación

Bachelor's Degree in Business/Commerce/Finance or related field

Descripción del empleo

3 - 5 Years

Job Description

POSITION TITLE : BRANCH CHANNEL MANAGER

REPORTS TO : AREA HEAD

DIRECTLY SUPERVISES: BRANCH SERVICE OFFICER, CSO/CSS TELLER, CUSTOMER ADVISOR (Operations side), UNIVERSAL BANKER

UNIT / DEPARTMENT : ASSIGNED BRANCH / AREA

DIVISION/ GROUP : ASSIGNED REGION / BRANCH BANKING GROUP

JOB SUMMARY

The Branch Channel Manager supervises the overall daily operations, administration, and control mitigation in the Branch by ensuring prompt and efficient service delivery in support of market activities. He/She is likewise responsible for the overall adherence of the Branch to the prescribed banking regulations, internal policies, procedures and service standards.

PRINCIPAL DUTIES AND RESPONSIBILITIES

Client Relationship Management

Conducts client screenings and interviews to assess eligibility and verify the legitimate purpose of account opening, following the bank’s KYC guidelines.

Builds customer loyalty and satisfaction through support in in-branch sales activities, selling alternative channels, and product cross-selling, while efficiently addressing inquiries and complaints to grow the client base, maximize profitability and ensure optimal retention

Governance, Control and Risk Management

Assumes as a substitute for the Branch Service Officer (BSO) in branches with no approved Plantilla position allocation for BSO, or when the BSO is on leave and no reliever from the officer’s pool is available which is guided by the detailed job description of the BSO position to guarantee the uninterrupted operation of the branch.

Oversees the secure management of vault/safe combinations, keys, and system passwords, adhering to the bank’s key table and password confidentiality policies to protect bank assets and systems.

Mitigates risk of occurrence of fraud and/or irregularities in branches by conducting unexpected audit of cash accountabilities, numbered forms, items held in trust and safekeeping, and other sensitive assets ensuring workplace integrity and bank protection.

Reports covered and suspicious transactions, irregularities, and frauds by prompt filing of relevant reports such as Suspicious Transaction Reporting (STR) and Reports on Crimes and Losses (RCL), timely disposition of AMLA alerts, and by whistleblowing to safeguard the interest of the bank against regulatory sanctions and penalties and financial and reputational losses.

Executes transactions and customer requests after performing the required verification in accordance with bank policies and procedures and authority limits to ensure propriety and legitimacy of transactions prior to implementation.

Evaluates and monitors bill purchases and secondarily endorsed check availments, ensuring both line and non-line approvals for all acceptances are secured, as applicable, and subject to eligibility requirements, to guarantee that credit accommodations undergo proper review and approval.

Administering DPU Services in line with established policies to fulfill the bank’s promise of superior service to clients as part of the bank better banking promise by following the procedures set by the bank. Performs deposit pick-up services to clients within his area, servicing of ATMs assigned to the branch, deliver cash requisition (covered by cash delivery agreement or change fund) to clients' site, and cash delivery to/from buddy branch or cash hub. All said activities using Armored Car. Thorough verification of cash deposits under CCTV, validation of posted deposits in the system and callback of posting procedures.)

Monitors the Risk Control Self-Assessment of the branch to mitigate the risk and operational lapse.

Leadership/Management

Monitors over-all operations of the branches in all channels of service distribution through effective guidance and supervision to ensure that service standards are consistently met.

Oversees and evaluates the staffing needs, movements, training, and performance of channel personnel using the standard parameters for manpower complement and training grid, reports on queuing and SQD data to ensure employees are well-suited for their roles and have opportunities for professional development, all contributing to superior service delivery.

Provides guidance to branch staff regarding applicable rules, updates, policies, and procedures by referencing the knowledge base, the Bank’s Manual of Regulations (MORB), and other materials during operational workshops, daily briefings, and similar activities, aiming for ongoing enhancement of operational knowledge.

Quality Orientation

Prepares and executes identified action items in relation to Monthly Profitability Ratio (MPR), Branch Competency Rating (BCR), Operating Expense (OPEX), QA- BERM (Quality Assurance -Branch Evaluation on Risk Management ) Surprise Visit Reports, and other service/operating standards to promptly address deviations, variances and exceptions

Prepares replies to Audit, Branch Evaluation on Risk Management (BERM), and other reports guided by existing templates and turn-around time to ensure that exceptions are promptly acted upon and rectified.

Generates required EOD reports through the existing bank systems for proper balancing and reconciliation of transactions and to ensure a clean book of accounts.

Inspects and assesses condition of FFE, CCTV, and upkeep of branches premises using the prescribed 7S guidelines to always ensure a clean and organized workplace.

Others

Participates in referring bank product without hard targets.

It is accepted and understood that the employee may perform other related tasks which may be assigned from time to time.

JOB QUALIFICATIONS

Years of Work Experience: 3 - 4 years of experience

Educational Attainment/Required course (if applicable): Bachelor's Degree in Business Studies/ Administration/Management, Commerce, Economics, Finance/Accountancy/Banking, Marketing

Required Certification/Professional License (if applicable): N/A

Field of Specialization (if applicable): Audit & Taxation, Banking and Financial, Corporate Finance/Investment, General/Cost Accounting, Credit (Evaluation/Appraisal), Sales-Retail

Knowledge and Skills Requirement

SBC Leadership Capability Framework for Level 4 Leaders

Knowledge of general banking laws and regulations, branch management, people management

With background in sales-related activities

Selling and negotiation skills, risk appreciation and problem-solving skills

Good interpersonal and human relation skills, effective communications skills both written and oral

Able to elicit teamwork and commitment, and strike a balance among productivity, compliance and profitability

Job Snapshot

Updated Date

22-10-2026

Job ID

JOB4162

Location