Assistant Branch Manager

Clean City Commercial Inc.; Mandaue; On-site; PHP 360,000 - 600,000; Full time

Job summary

Clean City Commercial Inc. in the Philippines seeks an Assistant Branch Manager to support the Branch Manager in overseeing daily operations, delivering excellent customer service, and driving business growth.

This role involves supervising staff, monitoring performance, and ensuring compliance with policies and regulations. The position requires leading teams, improving profitability, and maintaining accurate financial reporting while upholding regulatory standards.

Qualifications

• Bachelor’s degree in Business Administration, Management, or related field.
• Experience in banking, retail, or branch operations management.
• Strong leadership, communication, and problem-solving skills.
• Ability to manage multiple priorities under pressure.
• Knowledge of financial products, services, and regulatory requirements.

Responsibilities

• Assist in managing branch operations, including sales and customer service.
• Supervise, train, and motivate staff to meet targets and deliver service excellence.
• Support the Branch Manager in developing business strategies to increase profitability.
• Monitor financial transactions, cash flow, and reporting accuracy.
• Ensure compliance with company policies, legal requirements, and industry standards.
• Handle escalated customer concerns with effective solutions.
• Contribute to marketing and community outreach to strengthen brand presence.
• Act as Branch Manager in their absence, ensuring smooth operations.

Skills

Leadership

Communication

Problem-solving

Staff Training

Customer service

Multitasking

Regulatory knowledge

Education

Bachelor's degree in Business Administration/Management

Job description

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Job Description

Position Overview

The Assistant Branch Manager supports the Branch Manager in overseeing daily operations, ensuring excellent customer service, and driving business growth. This role involves supervising staff, monitoring performance, and maintaining compliance with company policies and industry regulations.

Key Responsibilities

• Assist in managing branch operations, including sales, customer service, and administrative functions.
• Supervise, train, and motivate staff to achieve performance targets and deliver exceptional service.
• Support the Branch Manager in developing and implementing business strategies to increase profitability.
• Monitor financial transactions, cash flow, and reporting accuracy.
• Ensure compliance with company policies, legal requirements, and industry standards.
• Handle escalated customer concerns and provide effective solutions.
• Contribute to marketing and community outreach initiatives to strengthen brand presence.
• Act as Branch Manager in their absence, ensuring smooth operations and decision-making.

Qualifications

• Bachelor’s degree in Business Administration, Management, or related field (preferred).
• Proven experience in banking, retail, or branch operations management.
• Strong leadership, communication, and problem-solving skills.
• Ability to manage multiple priorities and work under pressure.
• Knowledge of financial products, services, and regulatory requirements.

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