ASSISTANT BUSINESS MANAGER (BAYAWAN, NEGROS ORIENTAL)

Hammerjack Pty Ltd; Bayawan; On-site; PHP 450,000 - 750,000; Full time

Job summary

Hammerjack Pty Ltd is seeking an Assistant Business Manager (ABM) for our Philippines Bayawan branch to oversee day-to-day branch operations and ensure timely, competent service across all customer segments. The ABM will align branch activities with banking policies, controls, and regulatory standards while driving business objectives.

The role emphasizes transactional oversight, risk management, customer experience, and people leadership to sustain performance and growth in a dynamic retail

Qualifications

• Bachelor's degree in Business Administration or related field.
• Experience in branch banking operations.
• Knowledge of financial markets and economic conditions.

Responsibilities

• Transaction Processing – Approves branch transactions within approval limit and endorses/ secures approval for transactions beyond authority.
• Operations, Control and Risk Management - Maintains an acceptable level of branch operations in line with internal policies and regulatory requirements.
• Customer Service - Manages the overall customer experience in the branch to ensure high customer satisfaction.
• People Management – Leads and supervises branch staff; promotes engagement and growth opportunities for branch personnel.

Skills

Communication skills

Presentation skills

Analytical thinking

Problem solving

Decision making

Team leadership

Education

Bachelor's Degree in Business Administration

Job description

The Assistant Business Manager (ABM) is responsible for the overall management of the branch operations and delivery of competent and timely service to all customer segments; consistent with the Bank's business objectives; internal policies and procedures; controls and regulatory standards.

Responsibilities

• Transaction Processing – Approves branch transactions within approval limit and endorses/ secures approval for transactions beyond his/her authority
• Operations, Control and Risk Management - Maintains an acceptable level of branch operations, consistent with internal policies, procedures, standards and regulatory requirements
• Customer Service - Manages the overall customer experience in the branch to ensure high level of satisfaction for all customer segments
• People Management – Leads and supervises branch staff; Ensures high level of employee engagement; Enables personal and professional growth opportunities for each branch personnel

Qualifications

• Bachelor's Degree, preferably in Business Administration or related disciplines
• Experience in branch banking operations
• Business acumen; Financial markets and economic conditions
• In-depth knowledge of the Bank's products and services including its digital platforms
• Probing and spotting opportunities; skill in uncovering needs of clients during conversations
• Strong communication and presentation skill
• Strong analytical and problem solving skills
• Good decision making skills
• Ability to mobilize teams to achieve results; Performance appraisal
• High level of initiative and innovation; Pro-active and forward looking
• Customer-centric and service-oriented
• Able to handle and deal with people from various socio-economic classes
• High level of integrity; Reliable and trustworthy; Takes accountability
• Possesses good work ethics and positive attitude and behavior
• Team player
• Goals and results-oriented
• High attention to detail