ASSISTANT BUSINESS MANAGER DIAN

Bank of the Philippine Islands (BPI); Manila; On-site; PHP 480,000 - 720,000; Full time

Job summary

Bank of the Philippine Islands (BPI) seeks an Assistant Business Manager to oversee branch operations, ensuring efficient service delivery across customer segments in line with bank policies and regulatory standards.

The role covers transaction processing, risk management, customer service leadership, and staff development to maintain high service levels and audit readiness.

Qualifications

• Bachelor’s degree in Business Administration or related field.
• 3–5 years of experience in branch banking operations.
• Experience in people management.

Responsibilities

• Oversees overall branch operations and ensures accurate, timely service delivery across customer segments.
• Manages transaction processing, account openings, and KYC/documentation compliance.
• Conducts risk management, audit readiness, and regulatory reporting for the branch.
• Leads and develops branch staff, sets goals, and performs coaching and reviews.

Skills

People management

Customer service

Attention to detail

Education

Bachelor's degree in Business Administration

Job description

Job Description:

The Assistant Business Manager (ABM) oversees overall branch operations and ensures efficient, accurate and timely service delivery across all customer segments - aligned with the Bank's business objectives, policies, controls, and regulatory standards.

Responsibilities

Transaction Processing

• Approves branch transactions within authority limits and secures approval for transactions beyond scope
• Reviews and approves OTC and auxiliary transactions (deposits, withdrawals, FX, remittances, checkbook requests, etc.)
• Approves account openings and customer record updates
• Ensures complete KYC and transaction documentation
• Monitors time deposit maturities and conducts enhanced due diligence when needed

Operations, Control & Risk Management

• Ensures strong audit ratings and compliance with internal and regulatory requirements
• Conducts branch risk assessments and addresses control gaps
• Submits regulatory reports (e.g., STRs, crime/loss reports)
• Acts as custodian for cash-in-vault and accountable items
• Ensures accurate balancing, timely reconciliation, and proper safekeeping of branch records
• Monitors receivables, provisions for losses, and renewal of permits
• Oversees branch facilities, security, housekeeping, and FFE inventory

Customer Service

• Manages end-to-end customer experience within the branch
• Addresses inquiries, concerns, and complaints within prescribed TAT
• Ensures strong customer satisfaction scores
• Supports initiatives under the Bank's consumer protection program

People Management

• Leads and supervises branch personnel; sets goals and provides continuous coaching
• Ensures staff training, certifications, and performance reviews
• Recommends promotions and manages disciplinary actions when necessary
• Oversees staff rotation, scheduling, and developmental opportunities

Other Tasks

• Performs additional functions that may be assigned from time to time

Qualifications

• Bachelor’s Degree, preferably in Business Administration or related fields
• With 3-5 years of experience in branch banking operations
• With experience in people management