Assistant Branch Manager (Branch Operations Department)

Quezon Capital Rural Bank Inc.; Lucban; On-site; PHP 360,000 - 540,000; Full time

Job summary

Quezon Capital Rural Bank Inc. is seeking an Assistant Branch Manager to support the Branch Manager in overseeing branch operations and driving high performance across all functions.

This role emphasizes leadership and team management, customer engagement, and service excellence, while ensuring compliance, risk control, and adaptation to changes in technology and client needs. The candidate should have experience in operations (ideally banking or finance), plus a four‑year bachelor’s degree and

Qualifications

• 4-year Bachelor’s degree is required.
• Supervisorial experience is preferred.
• Experience in operations, preferably from banking/credit union/finance.

Responsibilities

• Assist Branch Manager in overseeing branch operations.
• Drive leadership and high performance across all functions.
• Address daily operational challenges with problem solving and sound decision making.
• Prioritize client engagement and service excellence to ensure top-tier customer experience.
• Support regulatory compliance and contribute to sustainable practices and workplace diversity.

Skills

Business Acumen

Client Focus

Ethical Conduct

Financial Management

Decision Making

Good planning skills

Education

Bachelor’s degree

Job description

The Assistant Branch Manager supports the Branch Manager in overseeing the branch’s operations, ensuring efficient performance across all functions. They focus on Leadership and Team Management, driving high performance and customer satisfaction. The Assistant Branch Manager handles daily operations, addressing challenges through Problem-Solving and Decision-Making, and adapting to changes in customer needs and technology.

They prioritize Client Engagement and Service Excellence, ensuring top-tier customer service, and are committed to Employee Development and Performance Management, providing coaching and feedback. They maintain regulatory compliance and contribute to Green and Sustainable Practices within the branch. The Assistant Branch Manager also fosters a diverse, inclusive workplace, focusing on the Mitigation of Social Risks through Workplace Equality and Diversity, ensuring the branch aligns with the bank’s values and social responsibility goals.

Competencies

• Business Acumen
• Client Focus
• Ethical Conduct
• Financial Management
• Decision Making
• Good planning skills

Requirements

• With experience in operations, preferably gained from banking, credit union, finance and similar industries
• With 4-year Bachelor’s degree
• With supervisorial experience