Asset Management Operations Manager

Performance Property; Mabalacat; On-site; PHP 800,000 - 1,200,000; Full time

Job summary

Performance Property Advisory and Performance Asset Management, Australian-based businesses, seek an Asset Management Operations Manager in the Philippines to support the Asset Management team with data processing, invoicing, valuations, and reporting.

You will coordinate with Property Managers, log invoice details, monitor notices, maintain records, and help drive automation and rollout of a new Asset Management Database System.

Qualifications

• Operational mindset with proven experience streamlining or optimising manual processes and workflows.
• Strong attention to detail and accuracy in data entry and record-keeping.
• Good organisational and time-management skills, with the ability to manage multiple tasks.
• Clear written communication with Property Managers, clients, and IT/Innovation teams.
• Comfortable with spreadsheets and digital filing systems; open to automation tools.
• Ability to follow documented processes and identify improvement opportunities.
• Proactive in flagging issues and process gaps.
• Experience in process improvement, automation, or systems implementation is valued.

Responsibilities

• Collaborate with IT/Innovation to identify automation opportunities.
• Plan and test the Asset Management Database System to replace legacy systems.
• Identify inefficiencies and improve tools, templates, and work instructions.
• Support change management and training during system rollouts.
• Receive, review, and store maintenance invoices following standards.
• Log invoice details and reconcile against monthly statements.
• Assess rental valuations using market data and prepare reports.
• Monitor rates, land tax notices, and forward to Property Managers.
• Collate OFI data and store per work instructions.
• Maintain up-to-date records and escalate issues to the Asset Manager.

Skills

Operational mindset

Attention to detail

Organisation

Time management

Data entry

Communication

Spreadsheets

Process improvement

System testing

UAT

Tools

None

Job description

About the role

This is a Philippines-based outsourced role supporting Performance Property Advisory and Performance Asset Management, Australian-based businesses. The Asset Management Operations Manager provides administrative and analytical support to the Asset Management team, ensuring accurate processing, tracking, and coordination of property-related documentation and data. This role is responsible for managing maintenance invoices, supporting rental valuation assessments, coordinating rates and land tax notices with Property Managers, and collating data from Open for Inspection (OFI) activity. The role oversees a dedicated mailbox for the five key responsibilities, utilising established work instructions, forms, and spreadsheets to ensure consistency and accuracy across all tasks.

The successful candidate will have an operational background and proven experience optimising manual processes and tasks. In addition to supporting the Asset Management team, the Asset Management Operations Manager will collaborate with the IT and Innovation teams to identify processes that technology and AI can automate. The role will also contribute to the planning and testing of the new Asset Management Database System, which will replace spreadsheets and legacy information systems.

Key responsibilities

• Collaborate with the IT and Innovation teams to identify processes that technology and AI can automate

• Contribute to the planning and testing of the new Asset Management Database System, which will replace spreadsheets and legacy information systems

• Identify inefficiencies in existing manual workflows and recommend improvements to tools, templates, and work instructions

• Support change management and training as new systems and automated processes are rolled out to the team

• Receive, review, and store maintenance invoices following file naming and organisation standards

• Log key invoice details into the tracking spreadsheet and reconcile invoices against monthly statements

• Assess current rental valuations for assigned properties using available market data and prepare Rent Recommendation Reports

• Monitor incoming rates, land tax, and water notices and forward to relevant Property Managers

• Collate attendance and feedback data from Open for Inspection (OFI) viewings and store in accordance with established work instructions

• Maintain accurate, up-to-date records across all responsibility areas and elevate issues to the Asset Manager

About you

• Operational mindset with proven experience streamlining or optimising manual processes and workflows

• Strong attention to detail and accuracy in data entry and record-keeping

• Good organisational and time-management skills, with the ability to manage multiple ongoing tasks

• Clear written communication, particularly for liaising with Property Managers, clients, and internal IT/Innovation stakeholders

• Comfortable working with spreadsheets and structured digital filing systems; open to adopting new database and automation tools

• Ability to follow documented processes and work instructions consistently, while identifying opportunities to improve them

• Proactive in flagging issues, discrepancies, delays, or process gaps

• Comfortable participating in system testing, user acceptance testing (UAT), and change rollout activities

• Prior administrative, operations, or property management experience is preferred but not essential

• Demonstrated experience in process improvement, automation, or systems implementation is highly regarded

About us

Performance Property Advisory and Performance Asset Management are Australian-based businesses providing asset management and property advisory services.