Asia Customer Service Specialist - Order & Data Ops

3M; Taguig; On-site; PHP 240,000 - 420,000; Full time

Job summary

3M is seeking an entry-level to early-career professional to join the Account Management and Customer Service Analytics team. You will handle end-to-end order management using SAP and Salesforce, maintain customer data, and resolve order-related issues while coordinating with internal teams.

The role emphasizes attention to detail, communication, and the ability to work under supervision within a defined framework.

Qualifications

• Bachelors degree in a relevant field.
• Minimum 1 year of relevant experience in Customer Service, Supply Chain, Manufacturing Operations, Logistics, or IT in local companies.
• Proficiency with SAP, Salesforce, portals, CRM tools and MS Office.

Responsibilities

• Performs end-to-end order management using SAP, Salesforce, and customer portals.
• Maintains customer master data, part numbers, and critical specifications.
• Investigates missed OTIF and resolves simple to moderately complex issues.
• Communicates proactively with internal teams and customers regarding order issues.
• Collaborates with stakeholders to ensure order flow and resolve queries.
• Builds relationships with assigned customers.
• Handles line stop or AOG situations with stakeholder coordination.
• Meets KPIs and SLAs and participates in company initiatives.
• Follows up on delays and coordinates tasks to meet SLAs.
• Creates simple reports or analytics.
• Participates in continuous improvement and basic Lean projects.
• Performs administrative tasks as needed.
• Analyzes and recommends alternatives to meet customer or account needs.
• Applies customer service, issue resolution, and problem-solving skills.
• Provide flexible support for urgent or ad hoc customer, business, or company operational requirements outside regular working hours when necessary.

Skills

Basic knowledge of customer service

Attention to detail

Numerical accuracy

Communication skills

Independent work

English and Mandarin language skills

Analytical and problem-solving skills

Adapt to new systems

Education

Bachelor's degree

Tools

SAP

Salesforce

CRM tools

MS Office (Outlook, Excel, Word)

Job description

3M is seeking an entry-level to early-career professional to join the Account Management and Customer Service Analytics team. You will handle end-to-end order management using SAP and Salesforce, maintain customer data, and resolve order-related issues while coordinating with internal teams.

The role emphasizes attention to detail, communication, and the ability to work under supervision within a defined framework.