Area Supervisor

The Aristocrat Restaurant; Manila; On-site; PHP 334,800 - 558,000; Full time

Job summary

A leading restaurant chain in Manila is looking for a Sales Supervisor to lead and motivate the sales team to meet sales targets. Responsibilities include managing staff operations, ensuring customer satisfaction, and executing sales strategies. The ideal candidate has experience in sales team management, performance analysis, and inventory oversight. Join a dynamic environment that values high productivity and a positive team. Competitive compensation and opportunities for growth await successful candidates.

Qualifications

• Proven ability to lead and motivate a sales team.
• Experience in tracking KPIs and preparing performance reports.
• Strong background in inventory management and sales operations.

Responsibilities

• Lead, train, and motivate the sales team to achieve sales targets.
• Manage day-to-day operations and staff schedules.
• Handle customer complaints and ensure satisfaction.

Skills

Sales techniques improvement

Staff mentoring and coaching

Customer satisfaction management

Performance tracking

Job description

A Sales Supervisor leads, trains, and motivates a sales team to achieve or exceed sales targets, while handling day-to-day operations. They monitor performance, manage staff schedules, resolve customer complaints, and ensure high levels of service and product merchandising. Key goals include driving revenue, maintaining high staff productivity, and fostering a positive team environment.

SPECIFIC TASKS

Handle recruiting, training, mentoring, and coaching sales staff to improve sales techniques.

As part of staff assessment and performance monitoring, he or she should be experienced in tracking key metrics (KPIs), preparing daily/weekly reports, and ensuring quotas if any, are met.

Operations Management

Overseeing scheduling, inventory levels, and store displays (in retail) or daily sales activities (in B2B/field sales).

Customer Relations: Assisting in closing sales, handling escalated complaints, and ensuring high customer satisfaction.

Strategy Implementation: Executing sales initiatives, sales quotas, marketing plans, and promotional activities.

Ensures that all employees comply with company policies, practices & procedures.

Adheres to and enforces the security policy, credit card policies and procedures, returns and exchanges,

RELATED TASKS

Reporting & Analysis: Analyzing market trends and competitor activity to provide feedback to higher management.

Inspection and Audit: On a weekly basis, the supervisor conducts spot inspections and audit in all stores.

Review the manual sales report of Senior Cashier Staff.

Review of propose schedule of store staff by Senior Cashier Staff.

Assist and review the stock management of Aggregator (Grabfood & Foodpanda).

Make sure to update the Aggregator Price and Product Image & Description.

Assess the corresponding incident report if there's any, as well as Authority to deduct for any cash shortage and other mode of payment.