Area Manager

Home Credit Philippines; Bacolod; On-site; PHP 520,000 - 780,000; Full time

Benefits offered by this job

Permanent dayshift schedule

Bonus up to 20% based on performance

HMO on Day 1 with dependents coverage

Mental health and wellness support

Wellness and Birthday Leave

Internal career mobility

Job summary

Home Credit Philippines is seeking an Area Manager to lead collections across designated areas. You will supervise Field Supervisors and Officers, conduct regular performance reviews, and ensure adherence to processes and targets. A motorcycle with license is required, plus several years of field collection experience.

You will collaborate with multiple departments to optimize field collection processes, monitor KPIs, and drive action plans to achieve regional goals in a dynamic environment.

Qualifications

• Owns a motorcycle with ORCR and a valid license.
• Minimum 3 years’ field collection experience in the assigned region.
• At least 2 years’ experience as Area Manager or Senior Supervisor.
• Advanced knowledge of MS Office suite.

Responsibilities

• Drive collections for assigned clusters and align performance with targets.
• Visit offices and field teams; coach field staff and supervisors.
• Run monthly performance reviews and set actionable plans.
• Communicate updates and ensure policy dissemination.
• Monitor KPI trends and implement interventions to hit monthly targets.
• Collaborate with HR for recruitment and field program improvements.

Skills

Field collections

Coaching team

KPI analysis

Motorcycle owner

Tools

MS Office

Job description

About The Job

The primary role of the Area Manager is to drive collections under his/her assigned area and works with Field Supervisors to align all key areas of performance in relation to target/goals set by the Department.

What You’ll Do

• Drives collections for specific clusters/areas and works with several teams to align all key areas of performance in relation to target goals by the Department.
• Conduct visits to check Field Collectors and Field Collection Supervisors work – own motorbike preferred.
• Visits local offices under his/her assigned regions to ensure alignment of processes and team goals. Conducts team meeting with the Field Supervisor and Field Officer to provide update on team performance, goals, recognize and inspire the team.
• Provides regular feedback and coaching to assigned Field Supervisor on performance.
• Conducts monthly performance review and goal setting with the supervisors to plan and strategies the action plan needed
• Ensure that the communication, process, policy, updates, compliance task are being clearly disseminated and implemented to the team.
• Create and maintain field collection policy and regularly monitor if it is correctly followed.
• Monitor and analyze collection trend, reports and targets and act as warranted toward the set goals and target.
• Execute game plans and calibrations on assigned areas set by the Collections Management
• Communicate and cooperate with external agencies.
• Propose and actively participate changes in field collection processes to optimize it.
• Monitor employees work whether they are complying with company and department Code of Conduct.
• Analyze KPI of assigned groups to determine needed intervention that would ensure attainment of monthly targets in regions; recovery rates, visit rates, quality scores and KPI goals and priority indicators.
• Maintains historical data per KPI and conducts post evaluations of programs and action plans.
• Define and set objectives and KPI targets for assumed collections teams.
• Ensures proper executions of company initiatives or programs in the assigned areas are accomplished and monitored.
• Work closely with collections management in proper execution of related tasks.
• Collaborates with other Department within the HC group in the pursuance of company short term and long-term goals.
• Work with the HR Talent Acquisition and Supervisor on recruitment, selection of applicants and helps on promoting employee referral.
• Work with Collection Regional Manager for engagement activity, programs, process improvement

What You Need To Have

• Owns a motorcycle with ORCR | Deed of Sale
• Must know how to drive motorcycle with driver's license
• At least 3 years’ experience in field collection, familiar with assigned region. Preferably a residence in the said area
• Minimum 2 years’ experience as Area Manager or Senior Supervisor
• Advanced knowledge of MS office

Job Perks You'll Enjoy

• Permanent dayshift schedule
• Up to 20% variable performance-based bonus
• HMO on Day 1 and HMO dependents coverage including same-sex partners
• Access to mental health and wellness partners
• Wellness Leaves and Birthday Leave
• Internal career mobility options
• Local and international learning opportunities

Empower Filipinos with innovative financial solutions at Home Credit Philippines. and join a company where there are #NoSmallRoles and everyone is important.

At Home Credit Philippines, we believe that everyone has something special to offer. Our motto "No Small Roles, Everyone is Important" is at the heart of everything we do. We think diversity makes our company better and every single job and person here plays a big part in our success.

We’re all about creating a welcoming place where everyone feels valued for who they are. This means we make sure that everyone, no matter their background or what they look like, gets a fair chance at jobs, training, and promotions. When it comes to hiring, everyone gets a fair look. It doesn’t matter where you’re from, what you believe, who you love, whether you have a disability, or any other or any other condition protected under Philippine laws. If you meet the job requirements, you have a chance to get the job.

Come join us at Home Credit, where diversity fuels our innovation. Here, there are #NoSmallRoles and #EveryoneisImportant.