Senior Supervisor Early Collections

Home Credit Philippines; Quezon City; On-site; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Permanent dayshift schedule

Up to 20% variable quarterly bonus

HMO on Day 1 / HMO with dependents

Access to mental health coverage and

Wellness Leave and Birthday Leave

Internal Career Mobility

Opportunity to work and train in our国际

Job summary

Home Credit Philippines is seeking a capable leader to oversee early collections calling, monitor and drive targets, and implement strategies to improve collection of outstanding credit. You will supervise and coach a team of collection representatives, conduct performance evaluations, and develop training programs to enhance their skills.

The role emphasizes leadership in a credit/collections environment, strict adherence to policies, and ongoing process improvements to optimize costs and

Qualifications

• Proficient in using financial analysis tools or software.
• Strong MS Office skills (Excel, Word, PowerPoint).
• Excellent communication and negotiation abilities.
• Detail-oriented with the ability to analyze complex financial data.

Responsibilities

• Supervise and coach a team of credit and collection representatives to meet performance targets.
• Conduct regular performance evaluations and provide feedback to team members.
• Develop and implement training programs to boost team skills.
• Drive team productivity to optimize costs and improve performance.
• Ensure compliance with mandatory requirements (APEs, trainings, courses).
• Handle escalated calls and resolve issues as needed.
• Maintain discipline and adherence to EDP within the department.
• Assist with other EC management tasks as needed.

Skills

Financial analysis tools

MS Office

Excellent communication

Leadership

Team management

Under pressure

Quality Assurance

Labor code knowledge

Tools

MS Office

Job description

Job Description

About The Job

The primary task is overseeing the Early Collections calling, monitors and drives collection goals and targets for their respective teams. It is also responsible for maintaining smooth and quality collections calling and implementing strategies to improve the collection of outstanding credit.

What You Will Do

• Supervise and coach a team of credit and collection representatives, providing guidance and support to ensure they adhere to company policies and meet performance targets.
• Conduct regular performance evaluations and provide feedback to team members.
• Develop and implement training programs to enhance the skills and knowledge of the team.
• Drive team productivity and effectiveness to optimize costs and improve performance.
• Monitor and ensure the team’s compliance in mandatory requirements which includes but is not limited to APE, Training, Courses, etc.
• Handle and resolve escalated calls as need to.
• Ensures discipline and observance of the EDP within the department.
• Assists with other tasks that might be needed within the EC (Early Collections) management team.

What You Need To Have

• Proficient in using financial analysis tools/ software.
• Has good command in MS Office application.
• Excellent communication and negotiation skills.
• Detail-oriented with the ability to analyze complex financial data.
• Strong leadership and team management skills.
• Ability to work under pressure and meet tight deadlines, or related roles, preferably in banking, consumer finance, insurance, telco, or financial services.
• Experience in Quality Assurance, Dialing, Systems or Process Management.
• Knowledge in legal requirements related to Labor code and collections regulations.

Job Perks You'll Enjoy

• Permanent dayshift schedule
• Up to 20% variable quarterly performance-based bonus
• HMO on Day 1 / HMO with dependents
• Access to mental health coverage and wellness partners
• Wellness Leave and Birthday Leave benefits
• Internal Career Mobility
• Opportunity to work and train in our international offices

Empower Filipinos with innovative financial solutions at Home Credit Philippines.

At Home Credit Philippines, we believe that everyone has something special to offer. Our motto "No Small Roles, Everyone is Important" is at the heart of everything we do. We think diversity makes our company better and every single job and person here plays a big part in our success.

We’re all about creating a welcoming place where everyone feels valued for who they are. This means we make sure that everyone, no matter their background or what they look like, gets a fair chance at jobs, training, and promotions.

When it comes to hiring, everyone gets a fair look. It doesn’t matter where you’re from, what you believe, who you love, whether you have a disability, or any other or any other condition protected under Philippine laws. If you meet the job requirements, you have a chance to get the job.

Come join us at Home Credit, where diversity fuels our innovation. Here, there are #NoSmallRoles and #EveryoneisImportant.