Arcade Store Team Leader

Bibo Family Entertainment Center Inc.; Cebu City; On-site; PHP 223,000 - 446,000; Full time

Job summary

Bibo Family Entertainment Center Inc. is seeking an experienced Arcade Team Leader to supervise daily arcade operations and lead the team in delivering top-notch guest service.

You will ensure smooth workflow, monitor performance, and maintain a safe, clean, and enjoyable entertainment environment. The role requires coordinating with management, handling cash processes, and supporting promotions and events, including weekends and holidays.

Qualifications

• Bachelor’s degree or college graduate in Business Administration, Hospitality, Marketing, or related field.
• At least 2 years of experience in retail, hospitality, entertainment, or supervisory roles.
• Experience managing a team in arcade or entertainment settings is preferred.
• Strong leadership, communication, and customer service skills.
• Willing to work shifting schedules, weekends, holidays, and events.

Responsibilities

• Lead, supervise, and motivate Arcade Attendants, Cashiers, and Redemption Staff.
• Oversee daily arcade operations and ensure smooth workflow.
• Monitor team performance, attendance, and adherence to standards.
• Ensure excellent customer service and handle escalated concerns.
• Monitor machines, game areas, and prize redemption.
• Prepare daily sales, operational, and incident reports.
• Conduct briefings, coaching, and staff training.
• Support promotions, events, tournaments, and activities.
• Coordinate with management and other departments on operations.
• Ensure compliance with safety procedures and company policies.

Skills

Leadership

Communication

Customer service

Organization

Proactivity

Education

Bachelor's degree / College graduate

Tools

POS systems

Cash handling

Inventory management

Reporting

Job description

We are looking for an experienced and customer-focused Arcade Team Leader to supervise daily arcade operations, lead the team, and ensure excellent guest service. The role is responsible for maintaining smooth operations, achieving performance targets, and ensuring a safe, clean, and enjoyable entertainment environment.

Key Responsibilities

• Lead, supervise, and motivate Arcade Attendants, Cashiers, and Redemption Staff.

• Oversee daily arcade operations and ensure smooth workflow.

• Monitor team performance, attendance, and compliance with company standards.

• Ensure excellent customer service and handle escalated customer concerns.

• Monitor arcade machines, game areas, redemption counters, and overall cleanliness.

• Oversee cash handling, game cards, credits, tickets, and prize redemption processes.

• Monitor prize inventory and coordinate replenishment when needed.

• Prepare daily sales, operational, and incident reports.

• Conduct team briefings, coaching, and staff training.

• Support promotions, events, tournaments, and special activities.

• Coordinate with management and other departments regarding operational concerns.

• Ensure compliance with safety procedures, company policies, and service standards.

Qualifications

• Bachelor’s degree / College graduate required, preferably in Business Administration, Hospitality Management, Marketing, or a related field.

• At least 2 years of experience in retail, hospitality, entertainment, customer service, or a supervisory role.

• Experience managing a team is preferred.

• Arcade, gaming, or entertainment industry experience is an advantage.

• Strong leadership, communication, and customer service skills.

• Organized, proactive, responsible, and results-oriented.

• Able to handle customer concerns and operational issues professionally.

• Basic knowledge of POS systems, cash handling, inventory, and reporting.

• Willing to work shifting schedules, weekends, holidays, and special events.