Guest Experience Lead — Arcade Service Desk & POS

Asticom Technology Inc

Pasay

On-site

PHP 201,000 - 290,000

Full time

3 days ago

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Job summary

Asticom Technology Inc seeks a Customer Service Associate to be the frontline ambassador at our arcade venue in Metro Manila. You will staff the central guest service desk, handle inquiries, explain pricing, and guide visitors through entry flows to ensure a positive visit.

The role requires 1–2 years in retail customer service or hospitality, proficiency with POS systems and cash handling, and strong communication.

Qualifications

Education: College graduate of hospitality, business or related.
Experience: 1–2 years in retail customer service, front desk support, hospitality, or cashier operations in high-traffic environments.
Technical Skills: Proficiency in POS operating systems, cash handling, and basic computer applications.
Competencies: Strong verbal communication, active listening, de-escalation abilities, and customer-first mindset.

Responsibilities

Service Desk Operations: Staff the central guest service counter to answer inquiries, provide venue directions, explain pricing, and manage entry/exit flows.
POS & Transaction Processing: Handle ticket sales, reload game cards, issue promotional passes, and manage cash desk balances.
Inquiry & Dispute Resolution: Be first contact for feedback, resolving card transactions, game credits, or service complaints politely.
Redemption & Counter Support: Assist guests with reward balances, selecting prize items, and maintaining merchandise displays.
Guest Communication & Support: Provide dedicated support to families, groups, and party hosts with safety guidelines and policies.