Front Desk Receptionist (Guest Experience) - Pasay

Asticom Technology Inc; Pasay; On-site; PHP 201,000 - 312,000; Full time

Job summary

Asticom Technology Inc is seeking a Front Desk Receptionist (Guest Experience) to greet shoppers, manage game cards, assist with prize redemption, and host birthday parties. The role involves cash handling, POS operation, and maintaining clean, welcoming spaces.

The ideal candidate thrives in a loud, active environment, demonstrates high energy, and provides friendly, patient customer service in a mall setting.

Qualifications

• Education as specified; bachelor's degree is preferred.
• Experience in retail, hospitality, or cashier roles is a plus.
• Able to handle basic math and operate touch-screen POS units.

Responsibilities

• Greet visitors, explain pricing, guide card reader usage and answer mall questions.
• Operate POS to sell game cards, reloads, process payments, and balance cash.
• Assist guests with card balances and redemption options from display shelves.
• Host birthday parties, set up rooms, serve snacks, organize games, and clean up after events.
• Maintain clean, welcoming entryways, counters, and party areas.

Skills

Guest hospitality

Communication

Team player

Cash handling

Education

Bachelor's degree in tourism, business, economics or similar

Tools

POS system

Job description

About the Role

The Front Desk Receptionist ( Guest Experience ) acts as the welcoming ambassador for the arcade, greeting mall shoppers, issuing and reloading game cards, helping guests redeem tickets for prizes, and hosting birthday parties to deliver memorable guest visits.

Key Responsibilities

• Guest Hospitality & Check-In: Greet all visitors entering the arcade, explain game play pricing structures, guide guests on card reader usage, and respond to general mall/arcade questions.

• POS & Game Card Sales: Operate point-of-sale registers to sell new game cards, execute card reload top-ups, process cash/credit payments, and accurately balance cash drawers at shift close.

• Redemption Counter Services: Assist guests with scanning play cards to check prize ticket balances, present prize options from display shelves, and issue redemption items accurately.

• Party Hosting Duties: Serve as a dedicated host for assigned birthday party groups, setup party rooms, serve food/beverages, facilitate party games, and clean up post-event.

• Sanitization & Floor Upkeep: Keep entryways, sales counters, redemption display cases, and party rooms clean, organized, sanitised, and welcoming at all times.

Qualifications & Requirements

• Education: Bachelor's degree in tourism, business, economics or similar

• Experience: Prior experience in retail customer service, fast food, hospitality, or cashier roles within a mall setting is preferred.

• Technical Skills: Basic cash-handling accuracy, ability to operate touch-screen POS units, and basic math competency.

• Competencies: High energy, welcoming persona, patient customer service approach, active team player, and comfort working in loud, active environments.