Applications Support Lead — Hybrid, Growth & Impact

Dexcom Inc.; Philippines; On-site; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Benefits program

Global growth opportunities

Career development programs

Tuition reimbursement

Job summary

Dexcom Inc. in the Philippines is seeking an Applications Support Supervisor to lead a team responsible for maintaining and optimizing our enterprise application systems.

You will guide incident resolution, drive best-practice processes, and collaborate with IT and business stakeholders to improve stability and performance. You will mentor junior staff, develop skills in integration technologies, seek automation opportunities, and manage vendor relationships to ensure service quality.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related field. Advanced degree or relevant certifications preferred.
• Proven experience in a leadership role within application support or IT operations.
• Strong leadership and team management skills, with the ability to motivate and develop high-performing teams.
• In-depth knowledge of enterprise applications, including troubleshooting methodologies, incident management processes, and change management practices.
• Experience working with third-party vendors and service providers, with a focus on vendor management and contract negotiation.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to work effectively in a fast-paced environment and manage multiple priorities simultaneously.

Responsibilities

• Lead and manage a team of application support specialists, providing guidance, mentorship, and support to ensure the team's effectiveness and productivity.
• Oversee the day-to-day support activities for all enterprise applications, including troubleshooting issues, resolving user inquiries, and ensuring timely incident resolution.
• Implement best practices for application support processes, including incident management, problem resolution, and change management.
• Collaborate with IT teams and business stakeholders to identify opportunities for system improvements, enhancements, and optimizations.
• Develop and implement strategies to ensure the stability, reliability, and scalability of application systems.
• Manage direct reports' career and performance assessments and improvements.
• Develop team skills in integration technologies and support processes.
• Collaborate with the team to identify automation opportunities to reduce manual effort.
• Drive continuous service improvement initiatives.

Skills

Leadership

Team management

Vendor management

Incident management

Change management

Communication skills

Problem-solving

Education

Bachelor's degree in Information Technology, Computer Science, or related field

Degree in a technical discipline

Job description

Dexcom Inc. in the Philippines is seeking an Applications Support Supervisor to lead a team responsible for maintaining and optimizing our enterprise application systems.

You will guide incident resolution, drive best-practice processes, and collaborate with IT and business stakeholders to improve stability and performance. You will mentor junior staff, develop skills in integration technologies, seek automation opportunities, and manage vendor relationships to ensure service quality.