Applications Support Lead — Drive Reliability & Growth

20 DexCom Philippines Inc; Manila; On-site; PHP 900,000 - 1,500,000; Full time

Benefits offered by this job

Comprehensive benefits program

Global growth opportunities

Career development through in-house or

tuition reimbursement

Job summary

Dexcom Corporation seeks an Applications Support Supervisor to lead a team responsible for enterprise applications, ensuring reliability and optimal performance. The role focuses on incident resolution, change management, and collaborating with IT and business stakeholders for system improvements.

A Bachelor’s degree in a technical field is required with 5–8 years of experience; leadership and vendor-management capabilities are highly valued for driving continuous service improvement.

Qualifications

• Typically requires a Bachelor’s degree with 5-8 years of industry experience
• Requires a degree in a technical discipline
• Informal management/ team lead experience

Responsibilities

• Lead and manage a team of application support specialists, providing guidance and mentorship.
• Oversee day-to-day support for all enterprise applications, including troubleshooting and incident resolution.
• Implement best practices for incident, problem, and change management.
• Collaborate with IT and business stakeholders to identify system improvements and optimizations.
• Develop strategies to ensure stability, reliability, and scalability of application systems.
• Manage direct reports’ career and performance improvements; develop team skills in integration technologies.
• Identify automation opportunities to reduce manual effort and drive continuous service improvement.

Skills

Leadership

Team management

Incident management

Troubleshooting

Communication

Problem solving

Multi-tasking

Vendor management

IT operations

Education

Bachelor’s degree in IT/CS

Advanced degree or certifications preferred

Job description

Dexcom Corporation seeks an Applications Support Supervisor to lead a team responsible for enterprise applications, ensuring reliability and optimal performance. The role focuses on incident resolution, change management, and collaborating with IT and business stakeholders for system improvements.

A Bachelor’s degree in a technical field is required with 5–8 years of experience; leadership and vendor-management capabilities are highly valued for driving continuous service improvement.