Application Support Specialist [Software | Junior Developer]

NCS Philippines; Taguig; Hybrid; PHP 335,000 - 603,000; Full time

Job summary

NCS Philippines is seeking an Application Support Specialist to provide technical support for applications, system software, and related computing tools. The role covers monitoring, testing, and maintenance of live services, with focus on resolving incidents per SLA and delivering timely reports.

The candidate should have a IT-related degree and 1–2 years of experience, with knowledge of Unix/Linux shell scripting, PHP, and database queries. Telco experience is a plus.

Qualifications

• College graduate in Information Technology or equivalent education plus experience.
• 1–2 years of working experience; Telco industry is a plus.
• Knowledgeable in Unix/Linux shell scripting and basic PHP programming.
• Databases: MySQL/Postgres/Mongo queries.
• Linux services: Apache/Nginx/PHP/Perl/Database.
• Familiar with network and system security.
• Knowledgeable in Monitoring tools (Nagios/Cacti).
• Ability to troubleshoot system and network problems in Linux/Unix.

Responsibilities

• Assists in ensuring 24/7 operations including monitoring and maintenance of live services, platforms, and gateways.
• Initiates functional testing for critical services as part of monitoring.
• Corrects errors and modifies existing software.
• Upgrade interfaces by updating hardware for better performance.
• Study existing system and recommend new installation or upgrade.
• Ensure incidents are acknowledged, resolved, or escalated per SLA.
• Acknowledge business and customer requests and provide timely results.
• Support monthly backup and log cleanup.
• Prepare and generate reports for live services upon request.
• Ensure daily reports and stats (email, web tool, SMS) are working.

Skills

Unix/Linux shell scripting

PHP programming

Database querying

Monitoring tools

Network and system security

Education

College graduate in Information Technology

Tools

MySQL

PostgreSQL

MongoDB

Apache

Nginx

Job description

GENERAL RESPONSIBILITIES:

The Application Support Specialist is responsible for providing necessary technical support relating to various applications, system-level software, compilers, and other general computing applications. They are responsible for any malfunctioning of applications or software systems and analyzing necessary software requirements.

DUTIES AND RESPONSIBILITIES:

• Assists the Application Support team in ensuring 24/7 operations that includes monitoring and maintenance of all live services, platforms, and gateways.
• Initiates functional testing for critical services as part of monitoring.
• Corrects errors if any and modifies the existing software.
• Upgrade interfaces by updating the hardware for better performance of the system.
• Undergo a detailed study of the existing system and recommend installation or upgrade of a new system.
• Ensure that service incidents should be acknowledged, resolved, or escalated according to Service Level Agreement (SLA). Perform follow-ups until resolution.
• Acknowledge all business and customer requests and concerns and provide results in a timely manner.
• Supports monthly backup and clean-up of logs.
• Prepares and generates reports and statistics for live services upon request.
• Ensures that daily reports and stats (email, web tool, SMS, etc.) are working perfectly.

• Other job-related activities that may be assigned from time to time.
  

JOB SPECIFICATIONS:

• Education – College graduate in Information Technology preferred or an equivalent of education plus experience / Computer Engineering / Computer Programming with specific application / Computer Software Engineering / Computer Software Technology
• Related Work Experience – At least 1-2 years of working experience. Experience in the Telco industry is a plus
• Knowledge

• Knowledgeable in Unix/Linux shell scripting and basic PHP programming
• Databases: MySQL/Postgres/Mongo queries
• Linux Services: Apache / Nginx / PHP / Perl / Database
• Must be familiar with network and system security
• Must be knowledgeable in Monitoring tools (Nagios / Cacti)
• Ability to troubleshoot system and network problems in Linux/Unix