Jr. Application Support

NCS Philippines; Metro Manila; On-site; PHP 201,000 - 357,000; Full time

Job summary

NCS Philippines is seeking a Junior Application Support Specialist to assist in troubleshooting and resolving technical issues across applications and software. You will support end-users, document processes, and collaborate with senior team members to enhance software functionality.

Ideal candidates are college graduates in IT or related fields with knowledge of Unix/Linux, PHP, SQL databases, and security concepts, and the ability to work in a fast-paced environment with tight timelines.

Qualifications

• Bachelor’s degree or equivalent in Information Technology or related field.
• Experience or exposure to Telco or service operations is a plus.
• Strong problem-solving and communication skills.
• Ability to work in a fast-paced environment with tight timelines.

Responsibilities

• Monitor and maintain live services and gateways to ensure 24/7 operations.
• Initiate functional testing for critical services as part of monitoring.
• Acknowledge, escalate, and resolve incidents per SLAs and follow up until resolution.
• Address business and customer requests promptly and accurately.
• Prepare and generate reports on live services as needed.

Skills

Unix/Linux shell scripting

PHP programming

SQL databases

Network security

Troubleshooting

Education

IT-related degree or equivalent

Information Technology background

Tools

MySQL

PostgreSQL

MongoDB

Job description

About the role

The Junior Application Support Specialist assists in troubleshooting and resolving technical issues related to applications and software, supports end-users, documents processes, and collaborates with senior team members to provide essential technical support and enhance software functionality.

Key responsibilities

• Support the Application Support team in maintaining 24/7 operations by monitoring and maintaining all live services, platforms, and gateways

• Initiate functional testing for critical services as part of ongoing monitoring efforts

• Ensure that service incidents are promptly acknowledged, resolved, or escalated in adherence to Service Level Agreements (SLAs), and diligently follow up until resolution

• Acknowledge and address all business and customer requests and concerns in a timely manner

• Prepare and generate reports and statistics for live services upon request while ensuring the accuracy and functionality of daily reporting mechanisms, including email, web tools, SMS, and other communication channels

About you

• College graduate in Information Technology preferred or an equivalent of education plus experience in Computer Engineering, Computer Programming, Computer Software Engineering, or Computer Software Technology

• Experience in the Telco industry is a plus

• Knowledgeable in Unix/Linux shell scripting and basic PHP programming

• Knowledge of MySQL/Postgres/Mongo queries

• Must be familiar with network and system security

• Ability to troubleshoot system and network problems in Linux/Unix

• Ability to work cooperatively with key team members, clients, and vendors

• Ability to work in a fast-paced environment with tight timelines