Application Support ( 2 TO 3 YEARS )

Octal Philippines Inc.; Makati; On-site; PHP 240,000 - 360,000; Full time

Job summary

Octal Philippines Inc. is seeking an entry-level Application Support role focused on troubleshooting software issues, monitoring system performance, and assisting users with technical problems.

The role involves handling service desk tickets, monitoring system health and logs, diagnosing issues, and collaborating with senior engineers to escalate bugs and test updates. Strong English communication and a basic understanding of SQL are required.

Qualifications

• Bachelor's degree in Computer Science, IT, or related field.
• Basic SQL querying knowledge.
• Familiarity with Windows or Unix servers.

Responsibilities

• Answer support tickets and user calls, prioritizing by SLA.
• Monitor application health, server alerts, and logs.
• Diagnose software failures and connectivity issues.
• Collaborate with senior engineers to escalate bugs and test updates.
• Document recurring problems and fixes in the knowledge base.

Skills

SQL basics

English communication

Troubleshooting

Education

Bachelor's degree in Computer Science or IT

Job description

Application Support

job description outlines an entry-level role focused on troubleshooting software issues, monitoring system performance, and helping users resolve technical problems.

Key Responsibilities

• Service Desk Support: Answer support tickets and user calls, manage issues by priority, and follow Service Level Agreements (SLAs).
• System Monitoring: Check application health, server alerts, and log files to catch errors early.
• Troubleshooting: Diagnose software failures, database glitches, and network connectivity problems.
• Collaboration: Partner with senior engineers and developers to escalation complex bugs and test new software updates.
• Documentation: Record recurring problems and their solutions in the internal knowledge base.

• Education: A bachelor's degree in Computer Science, Information Technology, or a related field.
• Technical Knowledge: Basic understanding of SQL for querying databases, and familiarity with Windows or Unix servers.
• Soft Skills: Good English communication skills to explain technical fixes to non-technical users.
• Problem-Solving: Strong logical thinking to track down the root cause of an application error.