Application Support Specialist

NCS Philippines; Taguig; Hybrid; PHP 240,000 - 360,000; Full time

Job summary

NCS Philippines is seeking an Applications Support Specialist to provide technical support for applications, system software, compilers, and related tools. You will handle malfunction analysis and ensure continuous operation of live services in a telecommunications environment.

Responsibilities include monitoring, testing, incident resolution per SLA, and regular reporting. Candidates should have IT education and 1–2 years of relevant experience, with strong Unix/Linux and PHP skills.

Qualifications

• Education in IT or related field as required.
• 1-2 years of experience in application support or similar.
• Solid knowledge of Unix/Linux, PHP, and databases.
• Experience with monitoring tools and security concepts.

Responsibilities

• Assists 24/7 operations through monitoring and maintenance of live services.
• Initiates functional testing for critical services as part of monitoring.
• Corrects errors and modifies existing software.
• Upgrades interfaces by updating hardware for performance.
• Studies the existing system and recommends upgrades.
• Ensures incidents are acknowledged/resolved/escalated per SLA.
• Responds to business requests with timely results.
• Supports monthly backup and log cleanup.
• Prepares reports for live services on request.
• Ensures daily reports and stats reach stakeholders.

Skills

Unix/Linux shell scripting

PHP programming

Database queries (MySQL/Postgres/Mongo

Linux services (Apache/Nginx/PHP/Perl)

Network and system security

Monitoring tools (Nagios/Cacti)

Troubleshooting Linux/Unix

Education

Bachelor's degree in Information Technology or related field

1-2 years of related work experience

Job description

GENERAL RESPONSIBILITIES:

The Application Support Specialist is responsible for providing necessary technical support relating to various applications, system-level software, compilers, and other general computing applications. They are responsible for any malfunctioning of applications or software systems and analyzing necessary software requirements.

DUTIES AND RESPONSIBILITIES:

• Assists the Application Support team in ensuring 24/7 operations that includes monitoring and maintenance of all live services, platforms, and gateways.

• Initiates functional testing for critical services as part of monitoring.

• Corrects errors if any and modifies the existing software.

• Upgrade interfaces by updating the hardware for better performance of the system.

• Undergo a detailed study of the existing system and recommend installation or upgrade of a new system.

• Ensure that service incidents should be acknowledged, resolved, or escalated according to Service Level Agreement (SLA). Perform follow-ups until resolution.

• Acknowledge all business and customer requests and concerns and provide results in a timely manner.

• Supports monthly backup and clean-up of logs.

• Prepares and generates reports and statistics for live services upon request.

• Ensures that daily reports and stats (email, web tool, SMS, etc.) are working perfectly.

• Other job-related activities that may be assigned from time to time.

JOB SPECIFICATIONS:

• Education – College graduate in Information Technology preferred or an equivalent of education plus experience / Computer Engineering / Computer Programming with specific application / Computer Software Engineering / Computer Software Technology

• Related Work Experience – At least 1-2 years of working experience. Experience in the Telco industry is a plus

• Knowledge

• Knowledgeable in Unix/Linux shell scripting and basic PHP programming

• Databases: MySQL/Postgres/Mongo queries

• Linux Services: Apache / Nginx / PHP / Perl / Database

• Must be familiar with network and system security

• Must be knowledgeable in Monitoring tools (Nagios / Cacti)

• Ability to troubleshoot system and network problems in Linux/Unix