Application Support Specialist

Octal Philippines Incorporated; Makati; On-site; PHP 268,000 - 357,000; Full time

Job summary

Octal Philippines Incorporated is seeking an entry-level Application Support specialist in Makati. You will troubleshoot software issues, monitor system health, and assist users with technical problems to minimize downtime.

Responsibilities include handling tickets, collaborating with senior engineers, and documenting solutions in the internal knowledge base. Strong English communication and problem-solving skills are essential.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• Basic SQL understanding for querying databases.
• Familiarity with Windows or Unix servers.
• Good English communication skills to explain fixes clearly.

Responsibilities

• Answer support tickets and user calls, prioritize issues, and follow SLAs.
• Monitor application health, server alerts, and log files for errors.
• Diagnose software failures, database glitches, and connectivity problems.
• Collaborate with senior engineers to address complex bugs and test updates.
• Document recurring problems and solutions in the knowledge base.

Skills

Problem solving

Communication skills

English proficiency

SQL basics

Education

Bachelor's degree in CS/IT

Tools

Windows servers

Unix servers

Job description

Octal Philippines Incorporated is seeking an entry-level Application Support specialist in Makati. You will troubleshoot software issues, monitor system health, and assist users with technical problems to minimize downtime.

Responsibilities include handling tickets, collaborating with senior engineers, and documenting solutions in the internal knowledge base. Strong English communication and problem-solving skills are essential.