Entry-Level Application Support Specialist

Internetwork Expert; Makati; On-site; PHP 279,000 - 424,000; Full time

Job summary

Internetwork Expert in Manila seeks an entry-level Application Support specialist to troubleshoot software issues and monitor system performance. You will help users resolve technical problems and ensure SLAs are met.

Work closely with senior engineers to escalate complex bugs and test new software updates, while documenting recurring issues and effective fixes for the knowledge base.

Qualifications

• Bachelor's degree in CS/IT or related field.
• Basic SQL querying and database familiarity.
• Good English communication to explain fixes.
• Strong problem-solving ability to trace root causes.

Responsibilities

• Answer support tickets and user calls, managing issues by priority.
• Monitor application health, server alerts, and logs.
• Diagnose software failures, database glitches, and connectivity problems.
• Escalate complex bugs with senior engineers and test updates.
• Document recurring problems and solutions in the knowledge base.

Skills

SQL basics

English communication

Problem-solving

Customer support

Education

Bachelor's degree in Computer Science / IT

Tools

Windows Server

Unix/Linux

Job description

Internetwork Expert in Manila seeks an entry-level Application Support specialist to troubleshoot software issues and monitor system performance. You will help users resolve technical problems and ensure SLAs are met.

Work closely with senior engineers to escalate complex bugs and test new software updates, while documenting recurring issues and effective fixes for the knowledge base.