Application Support Engineer | Proactive Troubleshooter

Cubic³; Manila; On-site; PHP 400,000 - 600,000; Full time

Job summary

Cubic³ in the Philippines is seeking an energetic Application Support Engineer to join our Level 2 support team. You'll deliver technical assistance and excellent customer service while resolving application and system issues in a fast-paced, flexible environment.

You will coordinate with support and development teams, perform root cause analysis, and help deploy releases across environments, building strong relationships with engineering and customer-support colleagues.

Qualifications

• Knowledge of Microsoft IIS.
• Knowledge of Microsoft SQL Server databases.
• Working knowledge of IT hardware and software.

Responsibilities

• Coordinate with support and development teams to resolve application and system issues.
• Design and maintain expertise in flow of application process and systems related to company.
• Administer and resolve applications issues, provide updates and perform root cause analysis.
• Supervise all alerts related to application and system procedures and provide services pro-actively.
• Maintain good professional relationships with counterparts of engineering and customer support departments.
• Organize and implement projects ranging from small to medium size and provide assistance to all processes under guidance of Software Engineers.
• Perform root cause assessment and debug all issues on server domain, and availability of applications.
• Coordinate with test department to assist in releases and deployments to various environments and production outputs.
• Provide support and identify all issues and prepare appropriate documentation all issues and solutions.
• Manage all production system and recommend ways to optimize performance and provide solution to problems and prepare reports for all problems.
• Identify and provide resolutions ranging in complexity from medium to high.

Skills

Microsoft IIS

SQL Server databases

IT hardware and software

Job description

Cubic³ in the Philippines is seeking an energetic Application Support Engineer to join our Level 2 support team. You'll deliver technical assistance and excellent customer service while resolving application and system issues in a fast-paced, flexible environment.

You will coordinate with support and development teams, perform root cause analysis, and help deploy releases across environments, building strong relationships with engineering and customer-support colleagues.