Entry-Level Technical Support Specialist

Owens Asia, Inc.; Mabalacat; On-site; PHP 240,000 - 360,000; Full time

Job summary

Owens Asia, Inc. in Clark Freeport Zone, Pampanga, Philippines, seeks a technical support professional to assist users with computer hardware, software and peripherals, and to communicate clear solutions.

You will respond to inquiries by phone, chat, email, or tickets, diagnose issues, guide users through steps, perform hardware/software setups, coordinate with vendors, and maintain logs and training materials.

Qualifications

• Bachelor’s degree in Computer Science or related field.
• Open to new graduates with transcripts and thesis details.
• Experience with AI is a strong plus.
• Excellent verbal and written communication.
• Excellent interpersonal and customer service skills.
• Strong analytical and problem-solving skills.

Responsibilities

• Provides technical support and guidance to resolve users' computer hardware and software problems.
• Communicates with users via phone, chat, email, and/or a support ticketing system.
• Applies knowledge of computer software and hardware to assist users in resolving problems.
• Installs or assists with the installation and set-up of new hardware, software, and peripheral equipment.
• Coordinates service or replacement of defective products from vendors and manufacturers.
• Maintains knowledge of technical innovations, trends, and best practices; makes recommendations for new software and hardware.
• Drafts or revises user training manuals and procedures.
• Maintains logs of support services provided in the ticketing system or other appropriate databases.
• Develops training materials and/or provides onsite training as requested.

Skills

Ability to Learn New Software and Hard

Active Listening

Analysis of Technical Issues

Application Support

Assessing Customer Support Needs

Attention to Detail

Strong knowledge of software packages

Education

Bachelor’s degree in Computer Science or related field

Tools

Microsoft Office Suite

Job description

Owens Asia, Inc. in Clark Freeport Zone, Pampanga, Philippines, seeks a technical support professional to assist users with computer hardware, software and peripherals, and to communicate clear solutions.

You will respond to inquiries by phone, chat, email, or tickets, diagnose issues, guide users through steps, perform hardware/software setups, coordinate with vendors, and maintain logs and training materials.