Application Support & Development Engineer | Incidents

SysTechCorp Inc

Mexico

On-site

PHP 3,743,000 - 5,614,000

Full time

Just now

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Job summary

SysTechCorp Inc. is seeking an Application Support & Development Engineer to provide ongoing support and contribute to development initiatives.

The role involves handling production support tickets, incident resolution, and project-based development work when not engaged in support activities. Responsibilities include managing tickets, logging activities in SNOW and Azure DevOps, and collaborating with cross-functional teams to meet milestones.

Qualifications

Experience in application support and troubleshooting in enterprise environments.
Familiarity with ticketing systems (SNOW and Azure DevOps preferred).
Strong documentation and communication skills.
Ability to manage multiple support channels simultaneously.
Strong development experience in Java technologies and Angular is a plus.
Exposure to AI-assisted development or migration projects is an advantage.

Responsibilities

Manage and resolve tickets (primarily P3 and P4 priority).
Handle non-urgent support requests via Phone, Email, Microsoft Teams.
Log and document all support activities in SNOW and Azure DevOps.
Participate in incident management and ensure timely resolution.
Provide extended support during active incidents.
Contribute to application development and enhancement tasks when not assigned to tickets.
Assist in migration, modernization, or project-based work as needed.
Collaborate with cross-functional teams to meet project milestones.