Application Support Engineer

SysTechCorp Inc; Mexico; On-site; PHP 3,743,000 - 5,614,000; Full time

Job summary

SysTechCorp Inc. is seeking an Application Support & Development Engineer to provide ongoing support and contribute to development initiatives.

The role involves handling production support tickets, incident resolution, and project-based development work when not engaged in support activities. Responsibilities include managing tickets, logging activities in SNOW and Azure DevOps, and collaborating with cross-functional teams to meet milestones.

Qualifications

• Experience in application support and troubleshooting in enterprise environments.
• Familiarity with ticketing systems (SNOW and Azure DevOps preferred).
• Strong documentation and communication skills.
• Ability to manage multiple support channels simultaneously.
• Strong development experience in Java technologies and Angular is a plus.
• Exposure to AI-assisted development or migration projects is an advantage.

Responsibilities

• Manage and resolve tickets (primarily P3 and P4 priority).
• Handle non-urgent support requests via Phone, Email, Microsoft Teams.
• Log and document all support activities in SNOW and Azure DevOps.
• Participate in incident management and ensure timely resolution.
• Provide extended support during active incidents.
• Contribute to application development and enhancement tasks when not assigned to tickets.
• Assist in migration, modernization, or project-based work as needed.
• Collaborate with cross-functional teams to meet project milestones.

Skills

Application support

Ticketing systems

Documentation

Communication

Java

Angular

Multi-channel support

AI-assisted development

Tools

SNOW

Azure DevOps

Job description

We are hiring a skilled Application Support & Development Engineer to provide ongoing support and contribute to development initiatives. The role involves handling production support tickets, collaborating on incident resolution, and contributing to project-based development work when not engaged in support activities.

Key Responsibilities

Application Support

• Manage and resolve tickets (primarily P3 and P4 priority).
• Handle non-urgent support requests received via
• Phone
• Email
• Microsoft Teams
• Log and document all support activities in SNOW and Azure DevOps to maintain a knowledge base for future reference.
• Participate in incident management and ensure timely resolution.
• Provide extended support beyond standard hours when working on active incidents.

Development & Project Work

• Contribute to application development and enhancement tasks when not assigned to support tickets.
• Assist in migration, modernization, or project-based work as needed.
• Collaborate with cross-functional teams to deliver project milestones efficiently.

Work Schedule

• Support Window: 8x5 model (8 hours/day, 5 days/week)
• Primary Working Hours: 7:00 AM – 3:00 PM CST
• Flexibility required to extend hours during active incidents or critical support situations.

Required Skills & Qualifications

• Experience in application support and troubleshooting in enterprise environments.
• Familiarity with ticketing systems (SNOW and Azure DevOps preferred).
• Strong documentation and communication skills.
• Ability to manage multiple support channels simultaneously.
• Strong development experience in Java technologies and Angular is a plus.
• Ability to balance support responsibilities with development work.
• Exposure to AI-assisted development or migration projects is an advantage.