App Support Engineer II — Incident & Stability

SGS; Muntinlupa; On-site; PHP 420,000 - 700,000; Full time

Job summary

SGS is a global leader in testing, inspection and certification. We seek an Application Support Level 2 to provide advanced technical support for enterprise applications, resolve incidents, perform RCA, monitor health, and collaborate with L3 teams to ensure stability and performance.

The role acts as a bridge between Level 1 and Level 3 development teams, with exposure to deployment validation and post-incident reviews.

Qualifications

• 2–5 years experience in: Application Support, Technical Support or IT Operations.
• Experience troubleshooting enterprise applications.

Responsibilities

• Resolve complex application issues escalated from Level 1.
• Perform root cause analysis and document solutions.
• Monitor applications and classify service requests with SLAs.
• Collaborate with Level 3 developers for bug fixes and deployments.
• Maintain knowledge base and update system diagrams.
• Communicate issue status effectively to business users.

Skills

Analytical thinking

Problem solving

Attention to detail

Communication skills

Under pressure

Team collaboration

Education

Bachelor’s degree or equivalent

Experience in IT/Applications domain

Tools

ServiceNow

Azure DevOps

Job description

SGS is a global leader in testing, inspection and certification. We seek an Application Support Level 2 to provide advanced technical support for enterprise applications, resolve incidents, perform RCA, monitor health, and collaborate with L3 teams to ensure stability and performance.

The role acts as a bridge between Level 1 and Level 3 development teams, with exposure to deployment validation and post-incident reviews.