APAC Order Process Performance & Quality Lead

Emerson Electric (Asia) Limited - ROHQ; Mandaluyong; On-site; PHP 700,000 - 900,000; Full time

Benefits offered by this job

Medical insurance

Flexible time off

Parental leave

Job summary

Emerson Electric (Asia) Limited - ROHQ in Mandaluyong, Philippines seeks a Lead Analyst Order Process Performance & Quality to strengthen order process execution, governance, performance, and quality across Asia Pacific. You will analyze process performance, identify trends and root causes, and drive data-driven improvements with cross-functional teams.

You will partner with Customer Care, Sales, Finance, IT, and global process stakeholders to clarify requirements, support process mapping and

Qualifications

• Bachelor’s degree in a relevant field as specified.
• 5 years of relevant experience in Customer Care, Order Management, Inside Sales, Order Entry, process improvement, operations, performance management, quality management, or related support functions.
• Working knowledge of Order processes, governance, performance metrics, quality controls, root-cause analysis, and continuous improvement methods.
• Ability to analyze operational data, identify trends and risks, prepare insights, and translate findings into practical actions and recommendations.
• Strong communication, coordination, stakeholder management, planning, prioritization, and execution skills.

Responsibilities

• Support execution, monitoring, and governance of the Asia Pacific Order process, aligned with global standards and regional requirements.
• Analyze order process performance, quality metrics, customer experience indicators, issues, risks, and trends to identify root causes and improvements.
• Partner with Customer Care, Sales, Project Execution, Finance, IT, Systems Support, CRM, Digital Tools, Quality, Training, and global stakeholders to clarify requirements and support improvements.
• Contribute to current-state analysis, future-state workflow design, testing, deployment readiness, post-implementation monitoring, and process validation activities.
• Prepare insights, reports, recommendations, and stakeholder updates to support performance management and governance decisions.
• Support change communication, training, transition, and adoption activities related to order process improvements and system changes.

Skills

Structured problem solving

Data analysis

Stakeholder management

Communication

Process improvement

Education

Bachelor’s degree in Business Management, Commercial Management, Engineering, Information Technology, or related field

Tools

Oracle

CRM

ERP

Analytics tools

Job description

Emerson Electric (Asia) Limited - ROHQ in Mandaluyong, Philippines seeks a Lead Analyst Order Process Performance & Quality to strengthen order process execution, governance, performance, and quality across Asia Pacific. You will analyze process performance, identify trends and root causes, and drive data-driven improvements with cross-functional teams.

You will partner with Customer Care, Sales, Finance, IT, and global process stakeholders to clarify requirements, support process mapping and