Lead Analyst, APAC Order Process Performance & Quality

City of Shakopee, MN; Mandaluyong; Hybrid; PHP 1,200,000 - 2,000,000; Full time

Job summary

Emerson in Asia Pacific seeks a Lead Analyst Order Process Performance & Quality to strengthen order process execution, governance, and quality across the region. You will analyze performance, identify trends, support workflow improvements, and drive data-driven decisions that align with global standards.

The role requires analytical, process-oriented work, collaboration across Customer Care, Sales, Finance, IT, and QA teams, and the ability to translate insights into practical actions that

Qualifications

• Bachelor’s degree in Business Management, Commercial Management, Engineering, Information Technology, or a related field.
• Minimum of 5 years relevant experience in Customer Care, Order Management, Inside Sales, Order Entry, process improvement, operations, performance management, quality management, or related business support functions.
• Working knowledge of Order processes, process governance, performance metrics, quality controls, root-cause analysis, and continuous improvement methods.
• Ability to analyze operational data, identify trends and risks, prepare insights, and translate findings into practical actions and recommendations.
• Strong communication, coordination, stakeholder management, planning, prioritization, and execution skills.

Responsibilities

• Support the execution, monitoring, and governance of the Asia Pacific Order process, ensuring alignment with global standards and regional operating requirements.
• Analyze order process performance, quality metrics, customer experience indicators, issues, risks, and recurring trends to identify root causes and improvement opportunities.
• Partner with Customer Care, Sales, Project Execution, Finance, IT, Systems Support, CRM, Digital Tools, Quality, Training, and global process stakeholders to clarify requirements and support process improvements.
• Contribute to current-state analysis, future-state workflow design, testing, deployment readiness, post-implementation monitoring, and process validation activities.
• Prepare insights, reports, recommendations, and stakeholder updates to support performance management, governance decisions, corrective actions, and continuous improvement priorities.
• Support change communication, training, transition, and adoption activities related to Order process improvements, system changes, tools, controls, and operating model updates.

Skills

Analytical

Process improvement

Stakeholder management

Data analysis

Communication

Cross-functional collaboration

Education

Bachelor’s degree in Business Management/Engineering/IT

Tools

Oracle

CRM

ERP

Reporting tools

Digital Tools

Job description

Emerson in Asia Pacific seeks a Lead Analyst Order Process Performance & Quality to strengthen order process execution, governance, and quality across the region. You will analyze performance, identify trends, support workflow improvements, and drive data-driven decisions that align with global standards.

The role requires analytical, process-oriented work, collaboration across Customer Care, Sales, Finance, IT, and QA teams, and the ability to translate insights into practical actions that