APAC Order Process Excellence Lead

Hammerjack Pty Ltd; Philippines; On-site; PHP 600,000 - 1,200,000; Full time

Job summary

Emerson Philippines is seeking a Lead Analyst Order Process Performance & Quality to strengthen order process execution, governance, performance, and quality across Asia Pacific. You will analyze process performance, identify trends and root causes, support workflow improvements, and drive data-driven insights.

The role requires structured problem-solving, collaboration with Customer Care, Sales, IT, and Finance, and translating findings into practical actions that improve customer outcomes and

Qualifications

• Bachelor's degree in business-related field or engineering.
• Experience in Customer Care, Order Management, or related functions.
• Strong analytical skills and data-driven decision making.

Responsibilities

• Support execution, monitoring, and governance of AP order process.
• Analyze performance, metrics, and trends to identify root causes.
• Collaborate with cross-functional teams to drive improvements.
• Contribute to future-state workflow design and validation.
• Prepare insights and updates for governance and actions.
• Assist with change communications and adoption activities.

Skills

Analytical thinking

Process improvement

Stakeholder management

Data analysis

Communication

Education

Bachelor's degree

Tools

Oracle

CRM

ERP

Job description

Emerson Philippines is seeking a Lead Analyst Order Process Performance & Quality to strengthen order process execution, governance, performance, and quality across Asia Pacific. You will analyze process performance, identify trends and root causes, support workflow improvements, and drive data-driven insights.

The role requires structured problem-solving, collaboration with Customer Care, Sales, IT, and Finance, and translating findings into practical actions that improve customer outcomes and