Lead Analyst Order Process Performance And Quality

Emerson

Mandaluyong

On-site

PHP 650,000 - 900,000

Full time

9 days ago

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Job summary

Emerson in Mandaluyong, Philippines, seeks a Lead Analyst Order Process Performance & Quality to strengthen order execution, governance, and quality across Asia Pacific. You will analyze process performance, identify trends, and drive improvements with data-driven insights.

The role requires analytical, process-oriented problem solving and collaboration with multiple departments to deliver consistent, scalable results aligned with global standards.

Qualifications

Bachelor’s degree in Business Management, Commercial Management, Engineering, Information Technology, or related field.
Experience in Customer Care, Order Management, Inside Sales, or related business support functions.
Knowledge of order processes, governance, metrics, and continuous improvement methods.
Ability to translate data into practical actions and recommendations.

Responsibilities

Support execution, monitoring, and governance of the Asia Pacific Order process.
Analyze order process performance, quality metrics, and customer indicators to identify root causes.
Partner with cross-functional teams to clarify requirements and support improvements.
Contribute to current-state and future-state workflow design and testing.
Prepare insights and updates for performance management and governance decisions.
Support change communication, training, and adoption related to order process improvements.

Skills

Analytical problem solving

Process improvement

Data analysis

Stakeholder management

Communication

Cross-functional collaboration

Education

Bachelor’s degree in Business Management, Commercial Management, Engineering, Information Technology, or related field

Tools

Oracle

CRM

ERP

Measurement Solutions

Reporting tools

Digital tools

Job description

Job Description:

If you are a Lead Analyst Order Process Performance & Quality professional looking for an opportunity to grow your career, this gives you the chance to support and strengthen Order process execution, governance, performance, and quality across Asia Pacific. In this role, you will analyze process performance, identify trends and root causes, support workflow and control improvements, and help drive consistent execution aligned with global standards and regional business needs. You must be analytical, process-oriented, and passionate about improving customer outcomes through structured problem-solving, data-driven insights, and cross-functional collaboration.

Mandaluyong City, Philippines!

In This Role, Your Responsibilities Will Be:

Support the execution, monitoring, and governance of the Asia Pacific Order process, ensuring alignment with global standards and regional operating requirements.
Analyze order process performance, quality metrics, customer experience indicators, issues, risks, and recurring trends to identify root causes and improvement opportunities.
Partner with Customer Care, Sales, Project Execution, Finance, IT, Systems Support, CRM, Digital Tools, Quality, Training, and global process stakeholders to clarify requirements and support process improvements.
Contribute to current-state analysis, future-state workflow design, testing, deployment readiness, post-implementation monitoring, and process validation activities.
Prepare insights, reports, recommendations, and stakeholder updates to support performance management, governance decisions, corrective actions, and continuous improvement priorities.
Support change communication, training, transition, and adoption activities related to Order process improvements, system changes, tools, controls, and operating model updates.

Who You Are:

You are a structured and analytical problem solver who enjoys improving how work gets done. You use data, process understanding, and stakeholder input to identify issues, clarify priorities, and recommend practical solutions. You can work across teams, communicate clearly, and manage competing requirements while maintaining attention to quality and customer impact. You are comfortable navigating ambiguity, following through on commitments, and contributing to improvements that make processes more consistent, scalable, and effective.

For This Role, You Will Need:

Bachelor’s degree in Business Management, Commercial Management, Engineering, Information Technology, or a related field.
Relevant experience in Customer Care, Order Management, Inside Sales, Order Entry, process improvement, operations, performance management, quality management, or related business support functions.
Working knowledge of Order processes, process governance, performance metrics, quality controls, root-cause analysis, and continuous improvement methods.
Ability to analyze operational data, identify trends and risks, prepare insights, and translate findings into practical actions and recommendations.
Strong communication, coordination, stakeholder management, planning, prioritization, and execution skills.

Preferred Qualifications that Set You Apart:

Experience with Measurement Solutions Customer Care, Oracle, CRM, ERP, reporting, analytics, digital tools, or related business systems is a plus.
Experience supporting projects, process mapping, testing, deployment readiness, change management, training, or adoption activities is a plus.
Familiarity with Lean, Perfect Execution, structured problem solving, KPI design, dashboarding, or business process documentation is a plus.

Our Culture & Commitment to You:

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing.

We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more.