Lead Analyst Order Process Performance & Quality

Emerson; Mandaluyong; On-site; PHP 3,769,000 - 5,653,000; Full time

Job summary

Emerson is seeking a Lead Analyst Order Process Performance & Quality to strengthen order process execution, governance, performance, and quality across Asia Pacific.

You will analyze process performance, identify trends and root causes, support workflow improvements, and drive data-driven decisions with cross-functional partners.

This role emphasizes structured problem solving, clear communication, and delivering actions that improve customer outcomes and operational consistency.

Qualifications

• Bachelor’s degree in a related field.
• 5+ years in customer care/order management or related roles.
• Experience with order processes, governance, metrics, and root-cause analysis.

Responsibilities

• Support execution, monitoring, and governance of AP Order process in line with global standards.
• Analyze order process performance, quality metrics, and trends to identify root causes.
• Partner with cross-functional teams to clarify requirements and drive improvements.
• Contribute to current- and future-state analysis, testing, and deployment readiness.
• Prepare insights and updates to support performance management and continuous improvement.
• Support change communication and adoption activities for process and system changes.

Skills

Analytical thinking

Cross-functional collaboration

Data analysis

Communication

Education

Bachelor’s degree in Business/Engineering/IT

Tools

Oracle

CRM systems

ERP systems

Job description

If you are a Lead Analyst Order Process Performance & Quality professional looking for an opportunity to grow your career, this gives you the chance to support and strengthen Order process execution, governance, performance, and quality across Asia Pacific. In this role, you will analyze process performance, identify trends and root causes, support workflow and control improvements, and help drive consistent execution aligned with global standards and regional business needs. You must be analytical, process-oriented, and passionate about improving customer outcomes through structured problem-solving, data-driven insights, and cross-functional collaboration.

In This Role, Your Responsibilities Will Be:

• Support the execution, monitoring, and governance of the Asia Pacific Order process, ensuring alignment with global standards and regional operating requirements.
• Analyze order process performance, quality metrics, customer experience indicators, issues, risks, and recurring trends to identify root causes and improvement opportunities.
• Partner with Customer Care, Sales, Project Execution, Finance, IT, Systems Support, CRM, Digital Tools, Quality, Training, and global process stakeholders to clarify requirements and support process improvements.
• Contribute to current-state analysis, future-state workflow design, testing, deployment readiness, post-implementation monitoring, and process validation activities.
• Prepare insights, reports, recommendations, and stakeholder updates to support performance management, governance decisions, corrective actions, and continuous improvement priorities.
• Support change communication, training, transition, and adoption activities related to Order process improvements, system changes, tools, controls, and operating model updates.

Who You Are:

You are a structured and analytical problem solver who enjoys improving how work gets done. You use data, process understanding, and stakeholder input to identify issues, clarify priorities, and recommend practical solutions. You can work across teams, communicate clearly, and manage competing requirements while maintaining attention to quality and customer impact. You are comfortable navigating ambiguity, following through on commitments, and contributing to improvements that make processes more consistent, scalable, and effective.

For This Role, You Will Need:

• Bachelor’s degree in Business Management, Commercial Management, Engineering, Information Technology, or a related field.
• Minimum of 5 years elevant experience in Customer Care, Order Management, Inside Sales, Order Entry, process improvement, operations, performance management, quality management, or related business support functions.
• Working knowledge of Order processes, process governance, performance metrics, quality controls, root-cause analysis, and continuous improvement methods.
• Ability to analyze operational data, identify trends and risks, prepare insights, and translate findings into practical actions and recommendations.
• Strong communication, coordination, stakeholder management, planning, prioritization, and execution skills.

Preferred Qualifications that Set You Apart:

• Experience with Measurement Solutions Customer Care, Oracle, CRM, ERP, reporting, analytics, digital tools, or related business systems is a plus.
• Experience supporting projects, process mapping, testing, deployment readiness, change management, training, or adoption activities is a plus.
• Familiarity with Lean, Perfect Execution, structured problem solving, KPI design, dashboarding, or business process documentation is a plus.

Our Culture & Commitment to You:

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation, and holiday leave.

Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.