APAC Customer Success Lead - Influencer Marketing Platform

TARS NETWORK TECHNOLOGY PTE. LTD.; Santo Niño 1st; Remote; PHP 4,083,000 - 5,653,000; Full time

Job summary

TARS NETWORK TECHNOLOGY PTE. LTD. is seeking a Customer Success Manager to lead local onboarding and training for APAC launch activities.

You will train brand, advocacy, influencer, and digital marketing teams in English or local languages, drive adoption, and gather feedback for global improvements. You will build relationships with local teams, manage stakeholder expectations, and identify upsell opportunities while coordinating across time zones with Europe and America during the launch

Qualifications

• 5+ years of experience in customer success, account management, influencer marketing, social media marketing, digital marketing, or marketing technology.
• Strong understanding of influencer marketing ecosystem including creator partnerships, advocacy programs, seeding, and campaigns.

Responsibilities

• Lead English-language onboarding and training sessions for local teams.
• Support users in adopting the platform for influencer discovery, campaign management, seeding programs, reporting, and performance tracking.
• Build strong working relationships with local brand teams, advocacy teams, digital marketing teams, and influencer marketing stakeholders.
• Act as the main local point of contact for America during the launch period.
• Adapt global training materials and platform workflows into locally relevant examples and use cases.
• Gather feedback from users and share local market needs, pain points, and improvement opportunities with global teams.
• Monitor training completion, user adoption, platform usage, and stakeholder satisfaction.
• Identify credible upsell, cross-brand rollout, or deeper adoption opportunities.
• Support launch communication, training follow-up, issue escalation, and post-launch adoption activities.

Skills

5+ years experience

Customer success

Account management

Influencer marketing

Social media marketing

Digital marketing

Excellent communication

Stakeholder management

Fluent English

Tools

CRM systems

Social listening tools

Campaign management tools

Job description

TARS NETWORK TECHNOLOGY PTE. LTD. is seeking a Customer Success Manager to lead local onboarding and training for APAC launch activities.

You will train brand, advocacy, influencer, and digital marketing teams in English or local languages, drive adoption, and gather feedback for global improvements. You will build relationships with local teams, manage stakeholder expectations, and identify upsell opportunities while coordinating across time zones with Europe and America during the launch