APAC Customer Implementation Lead

DP World; Santo Niño 1st; On-site; PHP 7,538,000 - 11,307,000; Full time

Job summary

DP World in APAC is seeking a Senior Manager, Customer Implementation to own the regional implementation strategy across Freight Forwarding, 4PL, and Contract Logistics. This role leads onboarding and rollout of new customers while coordinating with Sales, Product, IT, Operations, Finance and Legal to ensure successful go-lives.

You will develop and govern APAC implementation standards, drive customer satisfaction and partner with cross-functional teams to deliver consistent outcomes across

Qualifications

• Bachelor's or Master's degree preferred.
• Proven experience in the Ocean Freight Forwarding industry, ideally within a large multinational organisation.
• Demonstrated expertise in Trade Management and Ocean Freight operations.
• Proven ability to deliver results with a commercial mindset and customer-centric approach.
• Strategic yet action-oriented, with the ability to translate plans into business outcomes.
• Skilled negotiator with a focus on achieving desired results.
• Proven ability to manage virtual, cross-regional teams in a multinational environment.
• Strong networking and interpersonal skills, with the confidence to lead large internal and client meetings.
• Comfortable operating in a complex corporate environment and making high-impact decisions.
• Passion for coaching and developing talent across cultures and markets.
• Able to travel internationally up to 40%.

Responsibilities

• Define and maintain APAC-wide implementation standards, SOPs, governance, risk controls and compliance frameworks, aligned with global best practices.
• Lead complex client onboarding and solution rollouts across Freight Forwarding, 4PL and Contract Logistics, ensuring delivery on time, within scope and budget.
• Translate client requirements into clear and executable implementation plans, partnering closely with Sales, Product & IT, Operations, Finance and Legal.
• Embed trade, customs and safety requirements into implementation plans, proactively managing risks and ensuring smooth go-lives.
• Establish KPIs, monitor delivery quality and customer satisfaction, and drive continuous improvement to scale best practices across APAC.
• Oversee system configuration, data migration and SOP rollout with IT and Operations to ensure robust, fit-for-purpose solutions.
• Recruit, coach and develop a high-performing regional implementation team, building accountability and collaboration across markets.
• Act as the primary escalation point, provide clear progress updates, resolve issues quickly, and build trusted relationships with clients and senior executives.

Skills

Leadership

Stakeholder management

Negotiation

Cross-regional collaboration

Travel readiness

Education

Bachelor's or Master's degree

Job description

DP World in APAC is seeking a Senior Manager, Customer Implementation to own the regional implementation strategy across Freight Forwarding, 4PL, and Contract Logistics. This role leads onboarding and rollout of new customers while coordinating with Sales, Product, IT, Operations, Finance and Legal to ensure successful go-lives.

You will develop and govern APAC implementation standards, drive customer satisfaction and partner with cross-functional teams to deliver consistent outcomes across