Customer Success Manager

TARS NETWORK TECHNOLOGY PTE. LTD.; Santo Niño 1st; Remote; PHP 4,083,000 - 5,653,000; Full time

Job summary

TARS NETWORK TECHNOLOGY PTE. LTD. is seeking a Customer Success Manager to lead local onboarding and training for APAC launch activities.

You will train brand, advocacy, influencer, and digital marketing teams in English or local languages, drive adoption, and gather feedback for global improvements. You will build relationships with local teams, manage stakeholder expectations, and identify upsell opportunities while coordinating across time zones with Europe and America during the launch

Qualifications

• 5+ years of experience in customer success, account management, influencer marketing, social media marketing, digital marketing, or marketing technology.
• Strong understanding of influencer marketing ecosystem including creator partnerships, advocacy programs, seeding, and campaigns.

Responsibilities

• Lead English-language onboarding and training sessions for local teams.
• Support users in adopting the platform for influencer discovery, campaign management, seeding programs, reporting, and performance tracking.
• Build strong working relationships with local brand teams, advocacy teams, digital marketing teams, and influencer marketing stakeholders.
• Act as the main local point of contact for America during the launch period.
• Adapt global training materials and platform workflows into locally relevant examples and use cases.
• Gather feedback from users and share local market needs, pain points, and improvement opportunities with global teams.
• Monitor training completion, user adoption, platform usage, and stakeholder satisfaction.
• Identify credible upsell, cross-brand rollout, or deeper adoption opportunities.
• Support launch communication, training follow-up, issue escalation, and post-launch adoption activities.

Skills

5+ years experience

Customer success

Account management

Influencer marketing

Social media marketing

Digital marketing

Excellent communication

Stakeholder management

Fluent English

Tools

CRM systems

Social listening tools

Campaign management tools

Job description

TARS is an AI-powered social intelligence platform built for all social media, helping brands and MKT agencies, etc decode what drives attention, emotion, and conversion across fast-moving social ecosystems. Using proprietary multi-modal AI that analyzes video, audio, text, and visual signals in real time, we deliver cross-platform social data synchronization, creator and trend intelligence at scale, and deep industry insights across beauty, fashion, lifestyle, and consumer brands — all engineered to reduce data hallucination and enable more accurate decision-making.

With teams and offices across Asia-Pacific, Europe, and North America, TARS operates as a truly global company, trusted by brands and agencies worldwide to transform complex social data into clear, actionable insights for faster, more confident business decisions.

About The Project

We are launching a global influencer marketing SaaS platform for a leading beauty brand. Apac markets are the brand’s most important influencer markets, with strong advocacy programs, creator partnerships, influencer seeding, and social media activation across multiple brand teams.

We are looking for an SG-based CSM to support the local launch, drive adoption, and act as the key in-market partner for Apac business.

Role Purpose

The CSM will lead local customer success activities for the local launch. The immediate priority is to train Apac-based brand, advocacy, influencer, and digital marketing teams in English or any local language on how to use the SaaS platform for influencer management. The role will also support adoption, collect local feedback, strengthen stakeholder relationships, and identify potential upsell or expansion opportunities.

Key Responsibilities

Lead English-language onboarding and training sessions for local teams.

Support users in adopting the platform for influencer discovery, campaign management, seeding programs, reporting, and performance tracking.

Build strong working relationships with local brand teams, advocacy teams, digital marketing teams, and influencer marketing stakeholders.

Act as the main local point of contact for America during the launch period.

Adapt global training materials and platform workflows into locally relevant examples and use cases.

Gather feedback from users and share local market needs, pain points, and improvement opportunities with global teams.

Monitor training completion, user adoption, platform usage, and stakeholder satisfaction.

Identify credible upsell, cross-brand rollout, or deeper adoption opportunities.

Support launch communication, training follow-up, issue escalation, and post-launch adoption activities.

Ideal Candidate Profile

5+ years of experience in customer success, account management, influencer marketing, social media marketing, digital marketing, or marketing technology.

Strong understanding of influencer marketing ecosystem, including creator partnerships, advocacy programs, seeding, social platforms, and campaign workflows.

Experience in beauty, luxury, FMCG, consumer goods, or agency-side influencer marketing is highly preferred.

Experience with SaaS, MarTech, influencer platforms, CRM, social listening, or campaign management tools is a strong advantage.

Excellent communication, training, presentation, and stakeholder management skills.

Fluent English required for communication with international teams, any other local language is a plus.

Proactive, accountable, hands-on, and comfortable taking initiative in a fast-moving launch environment.

Strong relationship builder with the confidence to engage senior brand and marketing stakeholders.

Collaborative mindset and ability to work across time zones with teams in Europe and America.

Success Measures

American teams are trained and confident using the platform.

Strong adoption across priority Apac brands and influencer/advocacy teams.

Positive feedback from local users and global project stakeholders.

Clear reporting of user feedback, launch blockers, and local requirements.

Identification of credible upsell or expansion opportunities.