Asia Education Customer Success Strategist

Coinscapture; Hinoba-an; On-site; PHP 3,762,000 - 5,643,000; Full time

Benefits offered by this job

Competitive compensation

Meaningful benefits

Job summary

Instructure seeks a Customer Success Manager to grow and nurture relationships across education customers in Asia. You will own the end-to-end customer journey, drive adoption, renewals and expansion, and partner with Sales and Product to deliver measurable value.

Ideal candidates bring 2–4 years in SaaS Customer Success or Account Management, strong English, and proven ability to manage multi-stakeholder relationships in a dynamic environment. English fluency required.

Qualifications

• Strong empathy and curiosity, with the ability to understand customer needs and communicate complex topics clearly.
• Ownership and accountability to drive actions to outcomes.
• Commercial awareness discussing customer value, renewal risk and growth opportunities.
• Experience building trusted relationships across multiple stakeholder levels, including senior/executive stakeholders.
• Strategic thinking with operational discipline to manage a portfolio of customers.

Responsibilities

• Partner with customers across Asia in Education, acting as trusted advisor and owning the overall relationship and outcomes.
• Build multi-threaded relationships across organisations, including champions and executives.
• Develop understanding of customer priorities and translate into clear success plans and value.
• Drive adoption and value realisation across Instructure products and services.
• Own renewal readiness and identify risk and barriers early.

Skills

Empathy

Ownership

Commercial awareness

Stakeholder management

Strategic thinking

Prioritisation

English communication

Education technology

CRM experience

Results-driven

APAC languages (desirable)

Tools

CRM software

Project management tools

Job description

Instructure seeks a Customer Success Manager to grow and nurture relationships across education customers in Asia. You will own the end-to-end customer journey, drive adoption, renewals and expansion, and partner with Sales and Product to deliver measurable value.

Ideal candidates bring 2–4 years in SaaS Customer Success or Account Management, strong English, and proven ability to manage multi-stakeholder relationships in a dynamic environment. English fluency required.