APAC Education Success & Renewal Manager

Instructure, Inc.; Manila; Hybrid; PHP 720,000 - 1,100,000; Full time

Benefits offered by this job

Ownership program

Flexible work culture

Generous time off

Wellness programs

Learning and development resources

Technology and tools

Job summary

Instructure, Inc. is seeking a Customer Success Manager to manage relationships across a portfolio of education customers in Asia. You will drive adoption, value realization, and renewal readiness, while identifying growth opportunities in collaboration with Sales and Renewals.

The role emphasizes strategic planning, executive engagement, and cross-functional coordination to deliver measurable outcomes and long-term customer success.

Qualifications

• 2–4 years in Customer Success or related SaaS role.
• Experience in education/edtech is highly regarded.
• Fluency in English is required; APAC languages desirable but not essential.
• Ability to build trusted relationships across multiple stakeholder levels.
• Strategic thinking with disciplined portfolio management.
• Strong written and verbal communication skills.

Responsibilities

• Own the customer relationship across a portfolio in APAC.
• Drive adoption and value realization across the Instructure ecosystem.
• Maintain renewal readiness and proactively identify risks and barriers.
• Identify and progress growth opportunities with Sales and Renewals.
• Lead customer engagements including strategic planning and executive conversations.
• Collaborate with Support, Services, Product, and Sales to resolve challenges.

Skills

Empathy

Ownership

Commercial awareness

Relationship building

Strategic thinking

Prioritisation

English communication

Technical aptitude

CRM proficiency

SaaS experience

Educational Technology

Tools

CRM tools

Project management tools

Job description

Instructure, Inc. is seeking a Customer Success Manager to manage relationships across a portfolio of education customers in Asia. You will drive adoption, value realization, and renewal readiness, while identifying growth opportunities in collaboration with Sales and Renewals.

The role emphasizes strategic planning, executive engagement, and cross-functional coordination to deliver measurable outcomes and long-term customer success.