APAC Customer Success Manager — Implementations

Ashby; Philippines; Remote; PHP 5,839,000 - 8,175,000; Full time

Job summary

Ashby is seeking a Customer Success Manager to own the APAC book and lead implementation and ongoing success for strategic, high-touch customers. You will drive adoption, health metrics, and value realization while partnering with Sales, Product, Support, and Services. This is a remote-first role, with up to 10% travel to engage strategic customers across APAC.

You’ll be the founding CS hire in APAC, shaping best practices, playbooks, and regional motions as Ashby expands.

Qualifications

• 5+ years of Customer Success experience in B2B SaaS, supporting enterprise or strategic customers.
• Ability to own a strategic book of APAC customers, balancing implementation with ongoing CS.
• Strong relationships with senior stakeholders and proactive ownership of customer health and value.

Responsibilities

• Own end-to-end customer journey from implementation to long-term adoption.
• Collaborate with Sales, Product, Support, Professional Services, and Operations for cohesive outcomes.
• Lead end-to-end implementations and onboarding projects with clear milestones.

Skills

Customer Success

Enterprise & Strategic

Stakeholder management

B2B SaaS

Tools

CRM tools

Job description

Ashby is seeking a Customer Success Manager to own the APAC book and lead implementation and ongoing success for strategic, high-touch customers. You will drive adoption, health metrics, and value realization while partnering with Sales, Product, Support, and Services. This is a remote-first role, with up to 10% travel to engage strategic customers across APAC.

You’ll be the founding CS hire in APAC, shaping best practices, playbooks, and regional motions as Ashby expands.