APAC Customer Success Associate - Remote

Instructure, Inc.; Manila; Hybrid; PHP 446,000 - 781,000; Full time

Benefits offered by this job

Ownership program

Flexible work culture

Generous time off

Wellness programs

Tuition reimbursement

Learning resources

Remote/hybrid options

Job summary

Instructure, Inc. seeks a Customer Success Associate to support APAC customers from Manila. You will work with CSMs to understand trends, remove obstacles to value realization, and enhance the customer journey through collaboration with the APAC team.

You will help retain and expand revenue across the APAC region, using data to drive proactive growth and ensure alignment with product updates and campaigns. This role supports a dynamic, global edu-technology environment.

Qualifications

• Bachelor’s degree required.
• Outstanding written and verbal communication skills.
• Ability to set clear expectations and manage issues to resolution.
• Strong organizational skills and ability to prioritize in a dynamic environment.
• Collaborative mindset and effective use of internal/external resources.
• Creative and analytical problem-solving abilities.
• Customer-facing experience in the software industry.
• Experience/knowledge in the education sector preferred.
• Familiarity with Instructure products a plus.
• Ability to work APAC business hours.

Responsibilities

• Collaborate with CS, Sales, and Renewals to grow market share within existing accounts.
• Prepare for strategic customer meetings with detailed reports and impactful presentations.
• Coordinate internally to resolve complex questions, requests, and escalations across APAC portfolios.
• Analyze trends and identify opportunities to support growth using regional data.
• Stay current with product updates and communicate new developments to CSMs.
• Develop and deploy digital campaigns and response templates for FAQs and communications.
• Ensure data accuracy in Gainsight and Salesforce for engagement tracking and playbook management.
• Contribute to APAC playbook documentation where regional requirements differ from global practices.
• Help develop action plans based on customer feedback and survey data.

Skills

Written communication

Verbal communication

Set expectations

Organizational skills

Collaborative

Problem solving

Customer-facing software

APAC experience

Instructure product knowledge

APAC working hours

Education

Bachelor’s degree

Tools

Gainsight

Salesforce

Job description

Instructure, Inc. seeks a Customer Success Associate to support APAC customers from Manila. You will work with CSMs to understand trends, remove obstacles to value realization, and enhance the customer journey through collaboration with the APAC team.

You will help retain and expand revenue across the APAC region, using data to drive proactive growth and ensure alignment with product updates and campaigns. This role supports a dynamic, global edu-technology environment.